Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
About the team + role
As a Staff Software Engineer on the Ops Platform team at Robinhood, you'll be part of the team that builds tools and automations that power Robinhood’s operational capabilities across the entire organization. By collaborating with a diverse range of operational teams, including Fraud Operations, Account Operations, and FinCrimes Operations, we create centralized case management platform, and solutions that enable operational efficiency by automating manual tasks.
What you’ll do day-to-day:
As the Tech Lead for Case Management, you will act as a technical leader, mentor, problem solver and coder to all engineering/product groups.
- Work with Engineering Manager, Product Manager and Operational teams across the company to build a roadmap for Case Management
- Mentor junior developers on the team and lead projects of large complexity
- Be hands on with designing and writing code. Lead the design and implementation for a scalable, unified case management system that simplifies and accelerates issue resolution for all operational teams at Robinhood.
- Identify opportunities to improve system performance, team processes, and reduce risks
- Leverage Large Language Models (LLMs) to assist operational teams in triaging cases, improving accuracy, and reducing turnaround time.
- Identify and automate high-impact manual workflows within operational teams, minimizing errors and freeing up resources for more strategic tasks.
- Collaborate closely with cross-functional teams to ensure seamless product launches across Robinhood’s lines of business, including Brokerage, Crypto, Gold, Futures etc.
About you:
- 10+ years of software engineering experience
- 3+ years technically leading large engineering organizations with multiple teams
- Strong technical judgment and expertise with a focus on reliability, scalability, and correctness
- Exceptional communication, leadership, and influence skills
- Strong partnership and cross-functional collaboration skills
- Ability to quickly learn complicated business domains in a highly regulated space
- Experience with teams that work in a highly-collaborative fashion and focus on optimizing for customer value
What you bring
- 5+ years of software development experience.
- 3+ years experience designing and implementing large scale distributed systems that involve large amount of data
- Be able to take open ended problems, work with a large number of cross functional parters to scope and estimate them
- Proven experience working on large projects with long-term impact on a single system or team.
- Strong technical grasp with excellent judgment on task prioritizations.
- Ability to solve complex engineering problems that deliver results aligned with team objectives.
- Ability to mentor junior developers and lead the team technically on new initiatives and system improvements
- Expertise in Python/Go is good to have, but not mandatory.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.
Please see the independent bias audit report covering our use of Covey here.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan.
Toronto, ON
$179,000—$210,000 CAD
Click here to learn more about available Benefits, which vary by region and Robinhood entity.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.
