Staff Full Stack Engineer

About Us

Voiceflow is democratizing the creation of AI Agents by providing the world’s most advanced collaborative creation tooling, powered by the most flexible Agent developer platform.

Through democratizing the creation of AI Agents, we enable our customers to deploy automated customer experiences at global scale.

What makes Voiceflow different as a conversational AI platform is our focus on great design, collaboration, and extensibility as a platform. 

Agents designed and built with Voiceflow span thousands of use cases, from drive thrus to in-car assistants, call centers, SMS bots and more. Voiceflow is loved by over 200,000 global users with some of the world’s largest companies as customers including Amazon, JP Morgan, Vanguard, Google, Delta Airlines, Vodafone, Bell, BMW, and many others.

We’re biased of course, but we believe we’re building one of the coolest products in the world. Put this claim to the test and try out Voiceflow’s free version yourself - give it a try!

Joining a new company is one of the biggest decisions we all make in life as we’re investing our most important resource - our time. At Voiceflow, we’re investing our time here because we believe in an inevitable future where many of the conversations we have with brands everyday will be increasingly automated. If that’s the future we’re all going to be a part of, then the world needs Voiceflow to ensure the teams building these conversational experiences have great tools to craft great experiences. Think of us like the Adobe creative suite for the growing world of conversational AI. You can learn more about our vision of the future here.

We’ve raised $35M USD the past 2 years from some of the world’s best investors including Felicis, Craft, True, Amazon, Google & CEOs of Figma, Webflow, Eventbrite, Invision, Producthunt, and more. We’re a small, fast growing remote team of around 45 team members from around the world, composed of dedicated and talented individuals with a core focus on engineering and product.

About the Role

A Staff Software Engineer plays a pivotal role within Voiceflow, combining technical expertise with leadership acumen to drive innovation and project success, and help build and develop a world-class engineering team. Tasked with leading complex software development projects involving a team of engineers, you will provide strategic direction, oversee project execution, and ensure the delivery of high-quality solutions, as well as actively contribute to the design and implementation of these systems. You will also take the lead in defining the overall systems architecture and long-term evolution, ensuring the reliability and scalability of our services. You will serve as a technical mentor, guiding the professional development of engineers across the organization and helping to define and maintain the standards for engineering excellence. This role requires a seasoned professional with a deep understanding of software development, a knack for problem-solving, and the ability to communicate effectively with both technical and non-technical stakeholders, and a proven track record of helping to drive improvement across a broader engineering organization. A Staff Engineer is instrumental in fostering a collaborative and innovative environment, shaping the technological landscape of Voiceflow, and driving continuous improvement through the adoption of best practices and emerging technologies.

What You’ll Contribute:

• Technical Leadership:
  • Provide technical leadership and guidance to a team of engineers.
  • Lead and contribute to the design, development, and implementation of complex systems or projects.
  • Act as a mentor to junior and senior engineers, fostering their professional development, and helping to build more engineering leadership within the organization.
• Project Leadership:
  • Oversee and coordinate engineering projects, ensuring they are delivered on time and within budget.
  • Collaborate with cross-functional teams to define project goals, requirements, and milestones.
  • Evaluate project risks and develop mitigation strategies.
• Problem Solving & Architecture:
  • Act as a technical expert, assisting in the resolution of complex technical issues, as well as lead solutioning and long-term architecture evolution to ensure the reliability and stability of our systems.
  • Analyze and troubleshoot problems in existing systems and propose effective solutions.
• Collaboration:
  • Work closely with product managers, architects, and other stakeholders to understand business requirements and translate them into technical solutions
  • Foster a collaborative and innovative environment within the engineering team.
• Code Review and Quality Assurance:
  • Conduct code reviews to ensure code quality, adherence to coding standards, and best practices.
  • Implement and enforce quality assurance processes to deliver robust and reliable software.
• Continuous Improvement:
  • Stay abreast of industry trends, emerging technologies, and best practices.
  • Advocate for the adoption of new technologies and methodologies to improve efficiency and productivity.
• Documentation:
  • Create and maintain technical documentation, including design specifications, system architecture, and API documentation.

Qualifications

• Experience:
  • Several years of hands-on experience in software development or relevant engineering roles.
  • Proven track record of successfully leading and delivering complex technical projects.
  • Demonstrated ability to drive improvements and excellence across an engineering team

• Technical Skills:
  • Expertise in relevant programming languages, frameworks, and tools.
    • Javascript / Typescript, Node.js, React, NestJS
    • Postgres, MongoDB, Redis, RabbitMQ
  • Strong understanding of system architecture, design patterns, and best practices.

• Leadership and Communication:
  • Excellent leadership and communication skills.

• Ability to effectively communicate technical concepts to both technical and non-technical stakeholders.

• Problem-Solving Skills:
  • Strong analytical and problem-solving abilities.
• Team Collaboration:
  • Demonstrated ability to work collaboratively in a team environment.

Our Process 

• Application — All candidates will hear back, either to move ahead and schedule an interview or to let you know we aren't moving ahead. No ghosting!
• Role Screening Call — a 30-minute call to learn more about the role, our company and align on expectations for the role.
• Technical Interview 1 — a 60-minute call with a senior member of the engineering team to talk through technical experience and background, and a series of programming questions.
• Take Home Assignment — a (estimated 3 hour) take home assignment to demonstrate your coding and problem solving skills
• Technical Interview 2 — a 60-minute call with a Senior/Staff engineer and Team Lead from the team to join. A review of the take home assignment and additional technical questions.
• Final Interview - you’ll have the chance to meet with Braden (CEO) to learn more about the future of Voiceflow.

Logistics

• Location — we are located in Toronto and operate on a Hybrid model where our team comes into the office 1-2 days per week.

Why Voiceflow

• Work with a well-funded yet small, hard working team filled with brilliant passionate people.
• Take ownership over your work and build momentum on important projects both assigned to you, and of your own choosing.
• You choose where you work – from your home, the beach, an office, or through our WeWork global membership program.
• Bi-weekly Team All-Hands, Social Hours, team bonding games, and more. Keeping our teams engaged, even in the remote world.
• Supporting continued growth with Learning & Development and Lunch & Learn opportunities. 
• Competitive salaries, equity options, full benefits from day one, WFH equipment budget and paid development - we’ve got you covered! 
• Supporting new hires by providing opportunities to participate in a Voiceflow Bootcamp where you receive one-on-one support to learn the ins and outs of our product.

Perks are nice, but perks don’t make a company or individual successful - the work does. At Voiceflow, we’re building a product that can help teams work together to rapidly design, prototype and launch conversational assistants for any channel. While you’re building for our customers, we’re building for you. 

Voiceflow is an equal opportunity employer. We believe that our commitment to diversity & inclusion will enable us to build better digital experiences for our clients and their customers. We are dedicated to fostering a global team that reflects the diversity of the Voiceflow community. We consider employment applicants without regard to age, race, color, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status, or any other protected status.

If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.