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At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
Join the team as our next Staff Security Engineer - Insider Risk Program
About the jobWe are seeking a staff security engineer that will work within the Twilio Threat Detection and Response group [TDR]. The Cyber Insider Risk Investigations Specialist will be responsible for investigating potential risks against Twilio and its workforce from internal and external actors. This is a technical role that supports technical incidents.
ResponsibilitiesIn this role, you’ll:
- Collaborating and acting as a liaison between Insider risk analysts and End users, Legal, HR, other stakeholders to address findings.
- Assess and investigate complex insider risk incidents and digital behaviours of concern, providing a thorough and mature investigative process from start to end.
- Demonstrate an expert level of business acumen and employment legal considerations throughout the investigations.
- Conduct sensitive interviews of persons of interest during insider risk investigations.
- Examine the case summary provided by the Insider risk analysts and evaluate the appropriate course of action to mitigate the identified security concern within daily operations and incident reviews.
- Document investigative results in an articulate manner to ensure accurate reporting, tracking and documentation of incidents and behaviors of concern through the entire lifecycle of the incident.
- Produce high quality investigative reports, assessments and briefings for senior management and stakeholders.
- Convey complex security issues to both technical and non-technical audiences with clarity and impact.
- Collaborate closely with the Insider Risk Program Manager and cross-functional partners, including Employee Relations, Employment Legal, and HR, to develop and formalize comprehensive runbooks and standard operating procedures that proactively address and mitigate insider risk.
- Capable of undertaking analytical and project tasks to support the team as needed.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:- 6+ years of hands-on cyber security investigations experience in law enforcement, counterintelligence, or private sector industry equivalent.
- Experience with emerging cloud technology services and their effect on digital investigations.
- Experience interviewing cyber risk actors in particular Insider risk actors and impacted individuals.
- Knowledge of Insider risk/Data Loss Prevention programs, incident management and investigative programs.
- Experience with cyber security tools, UEBA/DLP/SIEM/SOAR is a plus.
- Basic scripting and coding skills (Powershell, VBscript, Bash, Python, SQL, etc..)
- Excellent written and verbal communication skills.
- Ability to influence and build effective working relationships with all levels of the organization.
- Flexible to work additional hours during incidents and provide team support as needed
This role will be in-office or remote. Canada
What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
The estimated pay ranges for this role are as follows:
- Based in British Columbia. : CAD $118,200.00 - CAD$ 147,700.00
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
