Test Environment Analyst (troubleshooting, incident and change management)

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

As a Test Environment Analyst, you will play a critical role in the quality assurance process by managing and maintaining test environments for software applications. Your responsibilities will include:

• Environment Setup and Configuration: Establish and configure test environments that accurately replicate production settings, ensuring all necessary components (hardware, software, and network configurations) are in place.
• Monitoring and Maintenance: Regularly monitor and maintain test environments to ensure they are operational, secure, and optimized for testing activities. This includes performing routine checks and updates to software and hardware components.
• Issue Identification and Resolution: Identify, troubleshoot, and resolve issues related to test environments, including configuration errors, data discrepancies, and performance bottlenecks. Work closely with development teams to log and track defects identified during testing.
• Documentation and Reporting: Maintain detailed documentation of test environment configurations, processes, and any issues encountered during testing. Provide regular updates to stakeholders on the status of test environments and testing progress.
• Continuous Improvement: Identify opportunities for process improvements in test environment management and testing practices. Stay updated on industry trends, tools, and methodologies, sharing knowledge with team members to foster a culture of continuous learning.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

How You’ll Succeed

To excel in this role, you will need to demonstrate:

• Technical Proficiency: A strong understanding of software development life cycle (SDLC), testing processes, and environment configuration. Familiarity with various testing tools and methodologies is essential.
• Problem-Solving Skills: Excellent troubleshooting abilities and a keen attention to detail to identify and resolve issues efficiently.
• Effective Communication: Strong verbal and written communication skills, enabling you to convey technical information clearly to both technical and non-technical stakeholders.
• Collaboration: A team-oriented mindset with the ability to work collaboratively across cross-functional teams, fostering positive relationships and effective communication.
• Adaptability: The ability to adapt to changing priorities and work in a fast-paced environment, managing multiple tasks and deadlines effectively.

Who You Are

You are a proactive and detail-oriented professional with a passion for quality assurance and software testing. You possess:

• Education: A Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: A minimum of 3-5 years of experience in test environment management or a related role, preferably in a software development or quality assurance environment.
• Technical Skills: Proficiency in using testing tools (e.g., JIRA, Selenium, TestRail) and a solid understanding of Salesforce, Azure DevOps or other cloud-based applications is a plus.
• Analytical Mindset: Strong analytical skills with the ability to think critically and approach problems methodically.
• Commitment to Excellence: A dedication to delivering high-quality results and a continuous improvement mindset, always seeking ways to enhance processes and outcomes.

In this role, you will have the opportunity to contribute significantly to the quality and success of the organization’s technology initiatives, ensuring that software applications are thoroughly tested and ready for deployment.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 17th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Application Configuration, Infrastructure Management (IM), Leading Project Teams, Technical Support, Test Environments