Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
[This role supports accounts across the US Eastern and Central territory, with a primary focus on the healthcare sector. Candidates must be based in the Eastern Time Zone. Some travel to customer sites may be required.]
We are looking for a Sr. Technical Success Manager (TSM) to join our team to support a portfolio of accounts across the East Coast and Central territory, with a focus on US-based healthcare customers. This is a Remote (Eastern Time Zone) role, reporting to the Manager of Technical Success Management in the Customer Success organization. At Zscaler, Customer Success is a global, customer-obsessed team that delivers high-impact experiences from initial deployment through the full customer lifecycle. We combine deep technical expertise, data-driven insights, and hands-on partnership to ensure customers achieve their goals and unlock the full value of the Zscaler platform.
What you’ll do (Role Expectations)
- Drive adoption and value realization by aligning Zscaler solutions to customer business goals, tracking adoption milestones, and monitoring health metrics
- Own customer relationships through regular business reviews (QBRs/EBRs) with technical stakeholders and executive sponsors
- Proactively manage risk by identifying early warning signals and developing mitigation plans to protect retention and renewal outcomes
- Support regulated healthcare customers by navigating HIPAA compliance and operational security standards
- Enable and educate customers on feature adoption, best-practice rollouts, and new capabilities while contributing to internal and customer-facing knowledge bases
Who You Are (Success Profile)
- You thrive in ambiguity by building the path as you walk it and viewing uncertainty as the raw material to build something meaningful.
- You act like an owner with a passion for the mission, moving fluidly between high-level strategy and hands-on execution.
- You are a problem-solver who runs toward hard challenges and focuses on solutions that deliver maximum impact.
- You are a high-trust collaborator who is ambitious for the team and gives candid, respectful feedback to earn trust.
- You are a continuous learner with a growth mindset who actively seeks feedback and shows up with purpose every day.
What We’re Looking for (Minimum Qualifications)
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- 5+ years in customer-facing technical roles combining hands-on technical expertise with account management responsibility
- Working knowledge of HIPAA and the security and compliance requirements governing US healthcare customers
- Solid grasp of core networking protocols (HTTP, HTTPS, DNS, SMTP, FTP) and hands-on troubleshooting experience with tools such as Ping, Traceroute, MTR, and Wireshark across Linux, Unix, or Windows environments
- Familiarity with cloud security technologies including SASE, SSE, ZTNA, ZIA, and ZPA in a post-sales or advisory capacity
- Knowledge of enterprise infrastructure and authentication protocols including SAML, LDAP, and OAuth
What Will Make You Stand Out (Preferred Qualifications)
- Prior experience supporting US healthcare customers in a technical capacity, including familiarity with clinical workflows or EPIC/EHR/EMR environments
- Familiarity with HITECH, FedRAMP, or the 21st Century Cures Act compliance frameworks
- Relevant industry certifications such as CCNA, CompTIA Network+, CISSP, CCSP, CPHIMS, or CHIME
#LI-Remote #LI-RL2
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
