Serve as a technical, customer-facing TAM driving onboarding, implementation, adoption, and ongoing technical success for visual AI test automation. Lead hands-on enablement across test frameworks and CI/CD, troubleshoot complex issues, run architecture reviews, perform root-cause analysis, and advocate customer needs to Product and Engineering to reduce adoption risk and support renewals.
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Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services.
One of our clients is the leader in Visual AI–powered test automation, helping engineering teams ship
high-quality software faster and with confidence. This client's platform enables teams to modernize
testing, scale quality, and eliminate visual bugs across the software development lifecycle
high-quality software faster and with confidence. This client's platform enables teams to modernize
testing, scale quality, and eliminate visual bugs across the software development lifecycle
Apply now! This is a unique opportunity for you to not only accelerate your international career but also work in a groundbreaking company.
Challenge
As a Technical Account Manager (TAM) , you are a deeply technical, customer-facing leader responsible for driving technical onboarding, adoption, and long-term customer success post-sale.
This role is ideal for engineers who love working hands-on with code, test frameworks, and CI/CD pipelines - and who are equally motivated by helping customers realize value, scale usage, and embed Applitools into their day-to-day development workflows.
You will work in close partnership with a Customer Success Manager (CSM), forming a unified account team where:
● The CSM owns relationships, value realization, renewals, and expansion with economic buyers and champions
● The TAM owns technical onboarding, implementation, adoption, and ongoing technical success across practitioner teams
What you'll do
Technical Onboarding & Time-to-Value
● Own the technical onboarding experience for new customers
● Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines
● Guide customers through initial use cases that align with their success criteria
● Ensure customers reach meaningful value quickly and confidently
Adoption & Ongoing Technical Success
● Drive sustained adoption across teams, projects, and workflows
● Help customers expand test coverage, standardize best practices, and scale usage over time
● Provide expert guidance on test automation strategy, visual testing, and quality maturity
● Identify adoption gaps and proactively recommend technical improvements
● Help customers expand test coverage, standardize best practices, and scale usage over time
● Provide expert guidance on test automation strategy, visual testing, and quality maturity
● Identify adoption gaps and proactively recommend technical improvements
Technical Ownership & Problem Solvin
● Serve as the primary technical point of contact for assigned accounts
● Troubleshoot and resolve complex technical challenges in coordination with Support team
● Conduct technical health checks, architecture reviews, and optimization sessions
● Lead root cause analysis for escalations and recurring issues
● Troubleshoot and resolve complex technical challenges in coordination with Support team
● Conduct technical health checks, architecture reviews, and optimization sessions
● Lead root cause analysis for escalations and recurring issues
Customer Advocacy & Risk Management
● Proactively identify technical risks that could impact adoption, satisfaction, or renewal
● Partner with CSMs to support renewals and expansions with strong technical validation
● Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering
● Partner with CSMs to support renewals and expansions with strong technical validation
● Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering
Cross-Functional Collaboration
● Collaborate closely with Product, Engineering, Support, Sales, and Customer Success
● Contribute to onboarding playbooks, best practices, and enablement materials
● Help improve internal processes that scale technical customer success
● Contribute to onboarding playbooks, best practices, and enablement materials
● Help improve internal processes that scale technical customer success
Mandatory skills
● Advanced/fluent English skills – Excellent written and verbal communication skills
● Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience)
● Experience with test automation frameworks, APIs, and CI/CD pipelines
● Solid understanding of the software development lifecycle (SDLC)
● Proven ability to debug, troubleshoot, and solve complex technical problems
● Strong communication skills and comfort working directly with senior engineers and technical leaders
● Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience)
● Experience with test automation frameworks, APIs, and CI/CD pipelines
● Solid understanding of the software development lifecycle (SDLC)
● Proven ability to debug, troubleshoot, and solve complex technical problems
● Strong communication skills and comfort working directly with senior engineers and technical leaders
Preferred Qualifications
● 5+ years of experience in QA Test automation or DevOps
● Experience in test automation (functional, regression, UI testing)
● Familiarity with Playwright, Selenium, Cypress, or similar frameworks
● Prior experience in a customer-facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer)
● Experience in test automation (functional, regression, UI testing)
● Familiarity with Playwright, Selenium, Cypress, or similar frameworks
● Prior experience in a customer-facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer)
● Background in Quality Engineering, Software Development, or DevOps
● Experience supporting customers across different maturity levels and organizational
complexity
● Experience supporting customers across different maturity levels and organizational
complexity
As a Sr. Technical Account Manager - Automation Test Engineer @Ubiminds, you:
• Are placed in a product-based company, with the same treatment as their full-time employees.
• Have our full back-office support, from career guidance to HR and concierge services.
• Enjoy our remote-first policy – we are a distributed team, after all.
• Get your own MacBook (none of that "bring your own device" stuff here).
• Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!
• Improve your English through free lessons with a native English speaker - get to the next level on your communication skills!
• Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!)
• Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games
How our process works
• An initial general quick chat with a Tech Recruiter
• Interview with Tech Recruiter (specific chat about the job opening)
• Client process (this may vary)
• Offer
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