Sr. Specialist, Project Management Office (PMO)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Sr. Specialist, Project Management Office (PMO)

[ Overview ]
The Mastercard Offers program delivers merchant-funded, insight-driven offers and tailored rewards through an award-winning suit of services to brands around the world, creating unparalleled preference and engagement that is a key contributor to Mastercard's Services organizational growth and success.
The Mastercard Offers Product Development team is seeking for a Sr. Specialist, Project Management Officer (PMO) to ensure our program roadmap, product releases, and high-visibility strategic initiatives are executed efficiently and aligned with our overall business objectives. The ideal candidate is a strategic thinker with exceptional communication and organizational skills, able to prioritize using data-driven methodologies and drive structured change management practices across cross-functional teams.
[ Role ]
• Monitor the status, progress, dependencies, and risks across the Mastercard Offers program roadmap, product releases, and critical initiatives.
• Develop and deliver executive-level status reporting and presentations for senior leadership highlighting performance metrics, risks, and key decisions.
• Support program-level decision-making through quantitative prioritization frameworks, ensuring alignment with business goals and client expectations.
• Collaborate closely with global product managers, engineers, and external partners, facilitating cross-functional meetings across time zones to ensure cohesive project execution and effective stakeholder engagement.
• Identify and escalate risks, bottlenecks, and interdependencies early, and drive timely resolution of critical issues.
• Champion and implement structured change management processes to ensure smooth transitions, adoption, and successful delivery.
• Conduct post-implementation reviews, capturing lessons learned and driving continuous improvement.
• Track and report on KPIs, success metrics, and benefits realization to measure project and program outcomes.
• Promote adherence to the “Offers Product Development Standards” and Mastercard’s product lifecycle and technology strategy guidelines.
• Support the development and execution of product release communications, ensuring consistency, quality, and compliance.
• Coach and support project managers in applying project management best practices and methodologies.
[ All About You ]
• Bachelor’s degree with relevant professional experience in program or project management.
• Outstanding organizational, communication, and analytical skills, with the ability to manage multiple initiatives under tight timelines.
• Proven experience in delivering complex, cross-functional projects in global environments, preferably in financial services or management consulting.
• Strong proficiency in project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Microsoft Project, Aha!, Jira, or similar).
• Self-motivated and collaborative, with the ability to influence and engage stakeholders across levels and geographies.
Preferred Qualifications:
• Project Management Professional (PMP) certification or equivalent.
• Experience in process optimization, technology application lifecycle management, or portfolio management.
• Familiarity with Loyalty Solutions or technical expertise relevant to the role.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.