Sr. Regional Alliances Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

About the Role

Genesys is seeking a Senior Partner Manager to lead and scale our strategic Global Systems Integrator & Strategic Technology partnerships in Canada, with a strong focus on accelerating AI-driven growth. Reporting to the Sr. Director of North American GSI & Alliance Partner Sales, this role is accountable for advancing joint go-to-market strategies that position Genesys Cloud AI as a priority platform within our GSI ecosystem.

This is a senior individual contributor role with end-to-end ownership of partner strategy and execution across the Canadian market. You will define and execute joint CX and AI business plans, influence executive stakeholders, and drive measurable revenue impact through complex, multi-party enterprise engagements.

This role requires a leader who can operate independently, shape strategic direction, and mobilize cross-functional teams to deliver results in a rapidly evolving AI landscape.

What You Will Do

• Own the Canadian GSI & Alliance partnership strategy with clear accountability for revenue, pipeline, and AI-specific growth targets

• Develop and execute joint business plans that expand AI solution adoption across priority industries

• Position Genesys AI capabilities within partner practices and executive roadmaps

• Drive pipeline generation and co-sell execution across complex enterprise opportunities

• Influence partner executives and practice leaders to prioritize AI investment, enablement, and certification growth

• Lead executive alignment cadences and strategic account planning sessions

• Orchestrate collaboration across Sales, Pre-Sales, Industry, Marketing, and Partner teams to deliver coordinated AI go-to-market motions

• Identify systemic barriers to AI growth and implement scalable programs to improve performance

• Provide clear, data-driven insights to leadership on pipeline health, partner performance, and growth opportunities

What You Bring

• 12 or more years of experience in enterprise technology sales, strategic alliances, or partner leadership roles

• Direct experience driving revenue in AI, SaaS, and/or customer experience platforms

• Demonstrated success building partner-led pipeline and closing complex, multi-stakeholder enterprise deals

• Proven ability to influence executive decision-makers within large GSIs

• Experience shaping and executing cross-functional go-to-market programs

• Strong understanding of enterprise sales methodologies including MEDDPICC

• Strategic thinking balanced with disciplined execution and operational rigor

• Ability to translate Genesys CX and AI capabilities into clear business outcomes for partners and customers

• High level of autonomy and sound judgment in prioritizing opportunities and investments

• Strong written and verbal communication skills, including executive-level presentations

• Ability to travel up to 30 percent within Canada and the United States

• Bachelor’s degree required; MBA or Master’s degree considered an asset

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Employee Referrals:

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.