About Upshop
Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales, shrink, food safety and sustainability across the entire store. 450+ retail chain accounts trust our software in over 55k+ stores, 35 countries, and 3 continents.
What’s Important at Upshop
Core Values
- Being Extremely Accountable. We own outcomes end-to-end. We do what we say, fix what we break, and proactively close the loop.
- We are Biased for Action. Move with urgency and ownership. We make informed decisions quickly, iterate, and course correct with data.
- Remaining Customer Obsessed. Start with the customer and work backward. We deeply understand their needs, pain points, and context and measure success by their outcomes, not our activity.
- Always Innovating. Relentlessly seek better ways. We experiment, learn fast, and turn insights into scalable improvements.
- We Demand Excellence. Hold a high bar for quality, craftsmanship, and results. We set ambitious standards and deliver with pride.
Overview of the role
As a Senior Product Manager, you will shape the strategy and execution of Upshop’s eCommerce product – Commerce 360, driving product innovation that supports retailers’ digital transformation. You will own the end-to-end success of the Commerce 360 product, including strategy, execution, adoption aligned to measurable business outcomes (e.g., revenue impact, retention, and customer value). You will play a pivotal role in identifying market trends, competitive opportunities, and customer needs to prioritize and execute a roadmap that enhances our eCommerce offerings. In this role, you will have the opportunity to be a platform-minded product leader, partnering with other PMs to shape and operationalize Upshop 360 platform across all product suites.
Responsibilities
- Define and evolve the product vision and strategy for Commerce 360 product suite, leveraging market insights, customer needs, and competitive analysis.
- Build, prioritize, and manage the product roadmap to deliver measurable customer and business value.
- Lead continuous customer discovery to identify unmet needs, validate solutions, and ensure Commerce 360 solves meaningful retailer problems.
- Partner with Product Owner, engineering, design to translate strategic initiatives into clear requirements, architectures, and actionable delivery plans.
- Drive adoption and engagement of new and existing features for the Commerce 360 suite.
- Define and track product success metrics, leveraging quantitative and qualitative insights to inform prioritization, tradeoffs, and continuous improvement.
- Collaborate with peer Product Managers to strategize and execute a platform strategy, ensuring the eCommerce product integrates seamlessly into Upshop 360 platform to deliver unified, end-to-end value for customers.
- Partner with Product Owners, Customer Success, Sales, and Support to ensure successful product launches, customer satisfaction, and ongoing value realization.
- Support go-to-market activities including pricing, positioning, sales enablement, and product storytelling.
- Represent Upshop as a thought leader in the retail and ecommerce ecosystem through events, webinars, and industry discussions.
- Evaluate partnership or integration opportunities that strengthen the ecommerce product portfolio.
Qualifications Required skillsets
- 5+ years of Product Management experience in eCommerce, B2B or B2B2C SaaS in tech-forward organizations.
- Demonstrated ability to translate product strategy, develop roadmaps, and execute cross-functional initiatives.
- Experience in digital commerce platforms, retail technology, or omnichannel solutions.
- Demonstrated ability to work effectively with engineering teams on complex, API-driven, or platform-based products.
- Strong data and analytical skills, with experience using metrics, customer insights, and experimentation to guide product decisions.
- Ability to lead through influence, aligning cross-functional teams and peer Product Managers around shared priorities and platform goals.
- Excellent communication, stakeholder management, and leadership capabilities.
Preferred Qualifications
- Bachelor’s degree in business, marketing, technology, or related field; MBA is a plus.
- Strong execution leadership (project management), with the ability to manage complex, multi-stream initiatives across product, engineering, and go-to-market teams.
- Public speaking, thought leadership, or participation in industry events.
- Experience assessing market opportunities for partnerships or acquisitions.
Benefits/Perks
- Competitive compensation
- Employer-matched 401(k)
- Generous PTO and benefits package
- Career development opportunities
- Collaborative, growth-oriented culture at the forefront of grocery tech innovation
