Sr. Manager, Strategy & Biz Ops

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

 About the team and the role: 

The Global Buyer Loyalty and Engagement team is at the heart of creating customer-centric strategies that fuel business growth and enhance buyer loyalty for eBay. We collaborate closely with cross-functional and regional teams to deliver engagement strategies and programs that result in meaningful experiences for our 132M active buyers. We are looking for a driven and customer-obsessed lead to further our mission. As the Senior Manager of Strategy and Operations, you will lead the development and execution of strategic initiatives that support our buyer engagement offers, including global incentive strategy and insights. This role requires a deep understanding of customer behavior, market trends, and business analytics to create compelling strategies that drive customer engagement while maximizing revenue for eBay. This role offers an unique opportunity to gain holistic understanding of our business ecosystem and gain experiences in customer strategy, product and business operations. 

What you will accomplish: 

• Identify, develop and implement comprehensive strategies for buyer incentives and engagement that align with the company's business objectives.

• Oversee the optimization of global incentive investment across all incentive vehicles, championing best practices, standardized measurement and integrated planning across markets. 

• Analyze program performance, customer behavior, and market trends to recommend and implement improvements.

• Develop and manage product and analytics roadmap to ensure that buyer programs enhance the customer experience and contribute to long-term loyalty and engagement.

• Develop and implement strategies to drive growth and profitability of the services business, analyzing customer demand and preferences for services, and work with partners to negotiate pricing and service offerings to increase revenue and customer satisfaction.

• Collaborate with cross-functional and cross-market teams including Trade, Product, Marketing and Analytics to ensure aligned execution against business goals.

• Lead, manage and mentor a team to ensure commitment, productivity and engagement.

What you will bring: 

• Bachelor's or Master's degree in Business Administration, Marketing, or a related field.

• 7+ years of experience in incentives, customer loyalty, business planning and program management, with a track record of developing and driving success at global scale.

• Strong analytical skills with the ability to leverage data-driven insights for decision-making.

• Strong understanding of business/marketplace and customer economics, pricing, and profitability.

• Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams and cultures.

• Demonstrated ability to manage sophisticated projects, set priorities, meet deadlines, and achieve business objectives.

• Experience managing external partners and vendors.

• Proven ability to lead, inspire, and develop hard-working teams in a fast-paced, dynamic environment.

• Online commerce experience in a marketplace preferred. 

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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