Sr Manager, Quality Assurance

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you will be doing:

The Senior Manager, Quality Assurance leads the Quality Assurance team within CIBC’s Core Banking and Payments Technology group. This role is responsible for overseeing all aspects of the system testing process, ensuring the delivery of high-quality solutions that meet client needs and organizational standards. The incumbent works collaboratively with cross-functional teams to ensure efficient planning and execution of testing activities aligned with project timelines and business objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 day per week on-site, while other days will be remote. 

How you'll succeed

• Leadership & People Management: Set appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC’s overall goals. Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training. Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance, and explaining how performance expectations align with business priorities. Create a positive work environment and act as an effective role model by championing CIBC’s mission, vision, and values. Ensure compliance with policies, standards, guidelines, and controls by applying them fairly and consistently so employees understand what to expect. Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals.

• Automation Expertise: Experience with automation strategies, frameworks, and tools to improve testing efficiency and coverage. Experience with Integrating automated testing scripts with DevOps tools and processes.

• Collaboration: Build trusted working relationships with business stakeholders and technology partners. Collaborates with Internal and External Technology and Business partners to deliver high-quality testing solutions/approaches in order to deliver end to end.

Who you are:

• You can demonstrate experience in: At least 10 years of experience in Quality Assurance and with 2+ years of experience in a management role (or Project Team Lead role), with proficient knowledge of Testing Life Cycle, SDLC, and Defect Management processes for application testing and support. 5+ years of experience in automation or equivalent technical role, with hands-on expertise in test automation tools (Selenium/Robot Framework, Parasoft SOAtest, Postman, Rest Assured, Cucumber, or similar). Experience with test management tools (JIRA, HP ALM). Strong understanding of QA/QE processes, SDLC, and regulatory requirements. Preferred experience with Python and Java, and SQL database skills. Excellent organizational, time management, and problem-solving skills. Strong communication skills, with the ability to express technical concepts to non-technical audiences. Demonstrated leadership, coaching, and mentoring abilities. Ability to collaborate effectively across teams and influence outcomes. Commitment to continuous learning and staying updated with emerging technologies and industry changes.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

• You're inspired by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes.

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You will evaluate process, anticipate requirements and uncover areas for improvement.

• You have a degree/diploma in Computer Science, Business, and/or a related field.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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