At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
As a Senior Manager in the C2C Global Expansion & Local organization, you will help invent the future of ebay’s customer experience for C2C sellers worldwide, working side-by-side with other cross-functional leaders to improve and evolve how C2C sellers onboard, list, transact, and fulfill orders globally and locally on eBay’s marketplace. We will rely on you to build important, collaborative relationships with our product and engineering partners, coaching and leading cross-functional teams and product designers on design thinking, product discovery, creating innovative and intuitive solutions for our customers, design craft, and execution at scale.
The C2C Global Expansion & Local team is one part of a larger e2e seller experience design group focused on both C2C and B2C sellers on the marketplace. This Senior Manager role reports to the Senior Director, Product Design of C2C & Services.
What you will accomplish:
Take to market extraordinary, industry-leading, user-centered designs that solve for customer needs, deliver on business requirements, account for technical feasibility and leverage future trends.
Contribute to the creative direction of eBay’s suite of seller tools, working with other design leaders to create a compelling and cohesive ecosystem for sellers across the product portfolio.
Coach and lead product discovery activities and drive the strategic direction of the product experience with partners, including researchers, product managers, engineers and executives.
Develop frameworks of understanding that codify large-scale, validated solutions and patterns for key customer problems, socialize these across other teams and domains, and help contribute to an overall user-experience framework that empowers eBay sellers.
Lead as a ‘co-founder’ alongside cross-functional partners as the team works to identify and validate user problems, produce inventive and thoughtful solutions for customers that also work for the business, and ships to market impactful products that deliver tangible results.
What you will bring:
Bachelor's degree in interaction design, HCI, industrial design, graphic design, visual communications or equivalent experience and +10 years of professional experience in Product Design, with +5 years of experience leading Product Designers.
Outstanding portfolio demonstrating a broad range of product design work across web-based applications, consumer experiences, and native mobile applications
Experience driving product design for end-to-end user-experiences and a strong understanding of user-centered design processes with agile, cross-functional teams
Hand-on experience in zero-to-one, new product and concept development, including generative research, storyboarding, user-journey mapping, competitive analysis, prototyping, qualitative feedback and quantitative testing.
Ability to synthesize together industry trends, internal and third-party research, team insights, business priorities, and partner feedback into practical and compelling UX strategy and design priorities.
Thought leadership in the e-commerce space and hands-on experience creating platforms, tools, and products that enable e-commerce sellers a plus.
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