Sr Manager, IT Quality Assurance

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a Senior Manager QA, you will join CIBC’s Enterprise Data Technology department and be responsible for managing both people and projects/programs of over 1 million dollar across multiple line of businesses. You’ll work closely with your team to ensure appropriate delivery of support services and ensure adherence to standards and operating procedures.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Quality Strategy & Leadership: Develop and implement QA/QC strategies, standards, and best practices for the payment’s hub and wire payments. Lead, mentor, and manage a team of QA leads, analysts, and automation engineers.

• Process Improvement: Identify, propose, and implement process improvements to enhance product quality and team productivity. Stay current with industry trends and emerging technologies in payments and QA.

• Understanding Requirements: Track and analyze the operating environment for specified services, implementing corrective actions as needed. Collaborate with clients and internal partners to define, negotiate, and manage services to agreed standards. Monitor service levels to identify opportunities for improvement and recommend appropriate solutions.

Who You Are

• You can demonstrate over 10 years of experience as a Senior Manager QA for Payments, leading quality assurance and control functions for wire and commercial payments hubs. Ensure the delivery of robust, secure, and compliant payment processing solutions by overseeing all aspects of test planning, execution, and automation, with strict adherence to regulatory and security standards. By collaborating closely with product, development, and operations teams, the manager drives the implementation of effective testing strategies and automation roadmaps aligned with business objectives. Accountable for managing departmental budgets, staffing, and resource planning, while building team expertise and monitoring performance. Wire payment features, and integrations. Ensure comprehensive coverage for functional, integration, regression, and user acceptance testing. Drive the adoption of test automation frameworks for API and UI testing. Continuously improve test coverage, efficiency, and reliability through automation and process optimization. Ensure all testing adheres to regulatory and security requirements. Must have validate payment workflows for compliance with local and international standards (like RTR, Swift ISO 20022, etc.).Monitor, track, and report on defects, issues, and test results. Collaborate with development and product teams to triage and resolve defects.

• You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.

• You have a degree/diploma in Computer Science, Business, and/or a related field.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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