Sr Manager, Business Systems Analysis

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You will be joining the Core Banking & Payment Technology team within CIBC and be responsible for leading and supporting a team of Business Systems Analysts. Your mandate is to bring strong performance management to amplify team outcomes and enable transformation to deliver quality requirements faster for project success

How you'll succeed

• Direct People Leadership:  Provide clarity around roles and responsibilities, priorities and invest in talent career development. Give timely coaching, feedback, and support professional development, helping each individual reach their full potential. Lead the team to meet and exceed goals around productivity, efficiency and effectiveness. Contribute to the department’s, financial, and workforce planning. champion change by guiding your team through periods of transformation with adaptability and resilience

• Relationship Management: Act as a trusted consultant to the business and proactively build relationships to understand their current state, short and longer-term priorities and needs. Recommend solutions and ideas that drive both customer and business outcomes. Ensure team members cut through siloes to engage delivery partners across the bank and collaborate with the PMO, Design, Development and QA functions to deliver projects

• Planning and Delivery: Business Value Orientation:  Skill in translating customer/business needs into system requirements without losing sight of outcomes. Consult with business leaders, designers, and project management on the best strategy and options to meet client and business objectives. Create and manage metrics dashboards to showcase productivity, costs, demand, supply and spend; using a data driven approach for decision making. Ensure resources are aligned with current and future delivery needs

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Who you are

• You can demonstrate experience with: at least 5 – 10  years of industry experience and several years in people leadership.

• Influence & Storytelling:  Challenge ideas constructively and provide options to inspire adoption and action. Use storytelling to drive engagement and influence outcomes.

• Self-Leadership & Curiosity:  Demonstrate a growth mindset, solving problems where playbooks don’t exist. Continuously test and learn in real time.

• Collaboration & Speed:  Realize value quickly through empathy, relationship-building, and co-creation across functions

• Communication & Translation:  Clear writing, structured facilitation, and the ability to “translate” between business stakeholders and technical teams.  Able to engage with all levels -  technical and non-technical - within the organization.

• Systems and Journey thinking:  Capability to trace how business requirements impact end-to-end customer experiences and data flows across multiple banking systems

• Technical acumen & AI capabilities: The ability to understand solution designs and patterns and translate business requirements to systems and solution requirements and design impacts. Demonstrate application and learning in AI to enable. A) Continuous improvement:  in the business and delivery of requirements. B) Transformation:  re-invent and re-engineer how we achieve outcomes faster. Experienced in developing business and solution requirements in user story format utilizing collaboration tools such as Confluence and JIRA.

• You have a degree/diploma in  Post-secondary degree/diploma in business or computer science or equivalent experience.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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