Sr. Dir., Pricing Insights and Analytics

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Drive Pricing Insights and Analytics roadmap for the company
• Build tools and infrastructure to empower members of the broader pricing team and other stakeholders in the company to access key insights and relevant data easily
• Deliver actionable insights using state-of-the-art and statistically robust research techniques and tools to further our understanding of what factors influence the key pricing outcomes that the pricing team is accountable for
• Support day-to-day analytical and reporting needs of the broader pricing team, as needed. Prioritize and resources the key asks from the team
• Partner with product leaders, business operations, FP&A and other stakeholders to support their data and research needs
• Mentor a team of highly talented individuals on the art of advanced quantitative research and data engineering
• Work closely with central data teams to ensure the needs and requirements of the pricing teams are met and ensure the pricing analytics teams are supported and prioritized

Qualifications
To be successful in this role, we need someone whohas:

• 10+ years of prior experience in Business Operations, Analytics, Data Science or related field, providing actionable reporting/ insights and building reporting tools
• Expertise in SQL and other advanced data analytical capabilities
• Strong managerial and mentorship skills
• Demonstrated experience leading an insight-focused team, developing a vision and roadmap that balances internal team's needs (e.g., infra work), stakeholders' priorities, and developing net new capabilities for the team
• Strong verbal and written communication skills, and ability to engage effectively at all levels of the organization
• Experience and interest in pricing

For positions in the Bay Area, we offer a base pay of $207,100 - $372,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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