Senior Consultant, Operations Enablement

What you’ll be doing  

Reporting to the Director, Operations & Enablement, the Sr. Consultant, Operations & Enablement is instrumental in supporting and governing operational risk programs, ensuring compliance, and driving business-critical change initiatives across digital banking and client engagement. This role maintains robust governance frameworks and delivers outcome-focused results that align with the bank’s strategic objectives, collaborating with stakeholders to optimize processes, manage controls, and oversee records. The Sr. Consultant also fosters a culture of continuous improvement and operational excellence, ensuring the portfolio is aligned with governance, business management, and key operational pillars. 

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. 

How you’ll succeed 

• Operational risk governance & compliance - Support and govern operational programs to assure compliance and manage risk, while also supporting operational excellence by optimizing processes and implementing business critical change initiatives across the various platforms and applications that span the portfolio. Collaboratively ensure an effective business operational risk framework is in place, considering key platforms across the Digital and Frontline portfolio. Liaise with groups within Digital Banking, ECRM, and Partners across the bank to ensure that the portfolio is compliant with policies, standards, and guidelines from a governance standpoint.  

• Controls management & records oversight - Partner with Business Controls to quarterback the Control execution and testing within the portfolio. Ensure strong oversight and procedures with all Records Management including, but not limited to vault management, records attestations, records assessments, and all associated Controls. 

• Operational excellence & employee culture - Facilitate key operational matters that are aligned to driving a strong employee culture and continuous improvement across all pillars of our business. Ensure an effective business operational risk framework is in place, considering key platforms across the Digital and Frontline portfolio. Liaise with groups within Digital Banking, ECRM, and Partners across the bank to ensure that the portfolio is compliant with policies, standards, and guidelines from a governance standpoint. Partner with Business Controls to quarterback the Control execution and testing within the portfolio. Ensure strong oversight and procedures with all Records Management including, but not limited to vault management, records attestations, records assessments, and all associated Controls. Facilitate key operational matters that are aligned to driving a strong employee culture and continuous improvement across all pillars of our business.  

• Stakeholder management - Proactively build and maintain strong working partnerships with stakeholders at all levels across the organization. Collaborate with partners to drive outcome-focused initiatives, ensuring effective communication and alignment with business objectives. Define project requirements, establish working teams, track progress and bring projects to successful completion. Provide leadership with project status updates, feedback and appropriate reporting on key process-focused goals. 

Who you are 

• You can demonstrate work experience designing, implementing, and managing operational risk frameworks within a digital and frontline banking environment, ensuring compliance with internal and external policies, standards, and guidelines. 

• You can demonstrate work experience in records management, including vault management, records attestations, records assessments, and implementation of robust oversight procedures. It’s an asset if you have experience in developing and maintaining Control environments that support regulatory compliance and operational integrity. 

• You can demonstrate work experience organizing project requirements, establishing working teams, tracking progress and bringing projects to a successful completion. You can provide leadership with project status updates, feedback and appropriate reporting on key process-focused goals. 

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. You can develop creative solutions to complex challenges by considering varying alternatives and implications. 

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. 

• You have effective communication skills and can present clearly and concisely to all levels of the organization. 

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. 

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible. 

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. 

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