Sr. Consultant, Business Effectiveness

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC’s team, the Senior Consultant, Business Effectiveness is a seasoned expert responsible for providing highly specialized advice, consultation and expertise in client experience to leadership teams to improve client experience. The role uses deep knowledge in their field of expertise to lead and manage projects of a moderate or high level of complexity to enhance and upgrade new or existing processes, products or services. The Senior Consultant, Business Effectiveness exercises considerable judgement for decision making on complex issues, researching relevant data and developing proposals and recommendations as well as resources needed to execute the work. The role analyzes situations and data using in-depth evaluation of intangibles with minimal precedent, preparing and presenting roadmap progress, issues and recommendations for resolution to internal business partners and executives. The role provides innovative, original ideas, accountable to broadly defined policy objectives, championing CIBC values and providing support in a manner consistent with the highest quality standards and objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Strategic Business Leader – Act as a specialized business operations owner, business consultant, liaison, influencer, and implementer on various initiatives. Liaise with and leverage partners on projects & initiatives including the  development and negotiation of appropriate operational solutions, developing business requirements, designing processes, implementing and maintaining/continually improving operational effectiveness. Initiatives include but are not limited to product & service process/procedures development and support (including back office), service level agreements, workforce planning.

• Strategic Advisor - Share strategies and tactics; ensure their understanding of business objectives, upcoming changes and address systemic operational issues.  Implement resulting action plans as appropriate. Document and train on key areas of operational change to the frontline. Manage escalations from the frontline in operational areas. Host key focus groups of employees focused on improving operational effectiveness. Identify deficiencies to develop and implement enhancements/improvements and review for client service and cost improvements on a regular basis. Provide reporting and analytics including managing reporting on frontline mortgage operations.

• Relationship & Partner Management - Develop and maintain productive relationships with designated business owners and lines of business peers,  including but not limited to Process Solutions, Frontline Operations & Support, Retail Operations, and Technology.  Work with Mobile Advice leadership and the frontline to determine needs and provide appropriate support. Develop and manage relationships with management/senior management (including business leaders).

• People Management - Building team and individual capabilities by providing development opportunities, providing fair and accurate feedback, and creating a positive environment by leading by example

Who you are

• You can demonstrate a minimum of two years in financial services with an understanding of channels, process, products technology & operations, back office, and business controls. You have well-developed project management and strategic business-planning skills with the ability to develop plans/tactics to support strategies & objectives.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• You understand that success is in the details.  You notice things that others don’t.  Your critical thinking skills help to inform decision making. Understands complex issues and concepts related to new and evolving business needs, can get up to speed quickly with regard to new subject matters and is able to deal with changing circumstances.

• You are a problem solver. You can demonstrate strong problem solving and decision-making skills: able to analyze situations, develop and implement solutions, often within narrow time frames and often working with a wide variety of others.

• You are a bold and accountable leader.. You have experience coaching employees and driving successful team results.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. Well-developed communication and interactive skills to convey factual and conceptual information on issues requiring detailed explanation/interpretation and communicate effectively at all levels in the organization. Ability to establish productive relationships between various leaders, departments and partners across all business groups in the organization.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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