About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Sr. Community and Engagement Manager
Location: United States; Remote or Canada
Experience: Mid-Senior
Job Function: Marketing
Employment Type: Full-time
Industry: Computer & Network Security
About the position
We are looking for an experienced Community & Engagement Manager to build, launch, and scale Keyfactor’s end-user online community. You will own our community platform end-to-end — from vendor selection and launch to day-to-day moderation, content strategy, and long-term growth and success. You are responsible for creating a vibrant community experience that brings customers together to learn, share best practices, and realize greater value from Keyfactor solutions.
This role is both strategic and hands-on, requiring someone who can design a long-term engagement vision while actively managing the daily operations of the community.
In addition to community ownership, you will support Keyfactor virtual customer and advocacy initiatives, including engaging customer champions and third-party review generation.
The position can be performed remotely. Applicants must hold Canadian citizenship or U.S. citizenship or U.S. permanent resident status.
Responsibilities
- Build and launch Keyfactor’s customer community, leading vendor selection, platform setup, governance, and go-to-market planning
- Own day-to-day community management, including moderation, member engagement, and ensuring a high-quality, valuable experience
- Develop and execute a community growth strategy to drive adoption and engagement across customers, end users, and internal teams
- Own the community content and engagement strategy, creating programs and experiences that drive participation and long-term stickiness
- Lead customer workshops and virtual training programs, including product deep dives, in partnership with Product, Customer Success, and technical SMEs
- Identify and engage customer advocates, supporting references, speaking opportunities, and third-party review generation
- Partner cross-functionally with Product, Customer Success, and Marketing to align community insights with adoption and customer outcomes
- Measure and optimize performance, using data and feedback to continuously improve community health, engagement, and impact
Skills and Qualifications
- 5+ years of experience in community management, product marketing, or lifecycle marketing, ideally in B2B cybersecurity
- Proven experience building, managing, and scaling an owned customer or user community
- A data-driven mindset, with experience defining success metrics, tracking community health and engagement, and using insights to continuously optimize programs, content, and experiences
- Strong understanding of community engagement strategies, content planning, and moderation best practices
- Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences
- Strong cross-functional collaboration skills, particularly with Customer Success, Product Management, and Marketing teams
- Experience supporting customer advocacy programs, including reviews, references, or customer champions
- A customer-first mindset with a passion for building meaningful, long-term customer relationships
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
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