As a Sr. Business Analyst I, you’ll lead business analysis tasks to include: requirements analysis, process improvement, testing, and ServiceNow implementation. You will serve as the bridge between the business needs and technical solutions to ensure business values and outcomes are clearly defined and understood.
We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.
If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
What you’ll do:
Requirements Gathering:
- Work closely with stakeholders to gather, document, and analyze business and functional requirements for ServiceNow implementations.
- Develop user stories, acceptance criteria, and backlog items to support agile delivery.
Process Analysis and Improvement:
- Analyze existing workflows and identify opportunities for process improvements using ServiceNow modules.
- Collaborate with stakeholders to optimize IT Service Management (ITSM) processes in alignment with business objectives.
ServiceNow Solution Development:
- Assist in the configuration and customization of ServiceNow applications, including ITSM, ITOM, CMDB, and the Power Platform.
- Support the development of dashboards, reports, and automation tools using ServiceNow capabilities.
Testing and Validation:
- Create and execute test plans, test cases, and scripts to validate ServiceNow configurations.
- Ensure data integrity and accuracy through rigorous testing and troubleshooting.
Stakeholder Communication:
- Act as the primary liaison between the business and technical teams to ensure alignment and delivery of project goals.
- Provide regular project updates and facilitate solution demonstrations for stakeholders.
Documentation:
- Produce and maintain high-quality documentation, including business process workflows, technical specifications, and user guides.
What you’ll need to succeed:
- Active Secret Clearance Required
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Minimum of 5 years of professional experience as a Business Analyst, with at least 2 years focused on ServiceNow implementations.
- Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, and CMDB.
- Experience with agile methodologies and tools (e.g., JIRA, Azure DevOps).
- Proficiency in process mapping and requirements documentation.
- Knowledge of ServiceNow scripting (e.g., JavaScript, Glide API) and dashboard/report creation.
- Familiarity with SQL and data analysis techniques.
- Exceptional communication, presentation, and stakeholder management skills.
Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
Don’t meet every single requirement?
Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification. At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply. We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team
What we want you to know:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.
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"EEO IS THE LAW MetroStar Systems, LLC (MetroStar) invites any employee and/or applicant to review the Company’s Affirmative Action Plan. This plan is available for inspection upon request by emailing [email protected]."
