Sr Analyst, Production Application Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a Sr Analyst, Production Application Support for the Enterprise Technology team. You will be accountable for providing daily operational support to GOW Infrastructure, business users, client groups, QA partners and stake holders. You’ll work closely with other technology and business teams as well to ensure appropriate delivery of support services by adhering to CIBC standards and operating procedures.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 day per week on-site, while other days will be remote.

How you’ll succeed     

• Technical Expertise - Must have Technical and Business communication skills to support and resolve Incidents with cross functional teams. Must have analytical thinking to judge the issues and engage all the relevant teams and leads.
• Understanding Requirements - Track and analyze operating environment for specified services and implement corrective actions as needed. Work with internal clients and internal partners to determine, negotiate and manage services to the agreed standards. Monitor service levels to identify opportunities for improvement and recommend appropriate solutions. Working closely with our AD partners and business partners as well to drive the support, implementation and focusing on automation.
• ITIL Process - Must have a knowledge on ITIL process and should act as a primary point of contact in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, research and provide recommendations on issues and system outages.

Who you are

• You can demonstrate experience in: at least 3-4 years of experience support with Linux/Unix, WebLogic, Webserver, Dynatrace, SQL/Oracle, Scheduler tools(like Control-M or Cron or Autosys), ETL Tools (Informatica or Abinitio), Core Java, GIT, Jenkins, Confluence, and Scripting basics. As a Technology Support Analyst, You should be a quick learner to understand the Application flows and integrations with business units. Experience or familiarity with OpenShift and Azure Cloud is preferred.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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