Spontaneous application CPMO

Provide frontline support for Enverus software applications through phone, email, and virtual screen sharing. Diagnose and resolve technical issues, manage customer cases, document and escalate product problems, educate users on navigation and product value, communicate updates, and relay client feedback to internal teams. The role requires strong communication, troubleshooting, organization, conflict resolution, collaboration, and customer-service skills, with rotating holiday support possible.

Lead a team of enterprise sales engineers supporting cybersecurity platform sales. Explain security architectures, deployments, and solution gaps to prospects and customers, serving as a technical bridge between Sales, Marketing, Support, Engineering, and external stakeholders. The role requires significant endpoint or network security expertise, strong communication and presentation skills, executive-level engagement, technical understanding across major operating systems, and willingness to travel. Montreal residency is required.

Leads product operations by enabling AI workflows, owning product tooling and infrastructure, governing integrations and access, managing vendors, standardizing product lifecycle processes, and building measurement systems. The role also stewards the product operating system, drives adoption and change management, facilitates cross-functional feedback mechanisms, and establishes metrics for operational effectiveness.