Specialist, Finance Systems Support

Location:

Address:

Job Title:

Canada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam.  We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. 

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking. 

Position Overview:

This role provides Tier 2 level support for Microsoft Dynamics 365 Finance and Operations, as well as various end-user systems within Canada Goose’s global infrastructure. Identify risks and opportunities and proactively manage them as required.

What You'll Do:

• Technical/Functional knowledge in Dynamics D365 ERP modules – Finance, Accounts Payable, General Ledger, Accounts Receivable, Fixed Assets, Retail and Commerce. 
• Provide support for all other enterprise applications.
• Provide technical support by investigating, identifying root cause, and resolving application/system issues.
• Provide clear and thorough end user documentation as well as application support documents to include in the company’s knowledge base.
• Work with 3rd party vendors to install, configure, test and support various applications/systems.
• Follow existing standards and processes in fulfilling all duties and responsibilities.
• Application testing of Enterprise solutions under development to identify and remediate potential problematic areas.
• Assist in special projects and perform other duties as required.
• Assisting Application Administrators with code deployments if required

• Communicate Service Issues to internal and external stakeholders on a timely basis.
• Navigation and research in OMS, EDI, customer's system, 3rd party systems (where required) to effectively manage order execution.
• Take personal ownership / accountability for the order management process to deliver top tier service level.
• Partner with Finance Teams to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges.
• Initiate and maintain regular dialogue with key stakeholders (e.g., Credit, Sales, Planning (Supply and Demand), Logistics) to resolve and prevent issues.

Let's Talk About You:

• Minimum 2 year of Applications Support
• Experience in MS Dynamics D365FO, or in AX12 other versions.
• Exposure and experience with Dynamics D365 ERP modules – Finance, Accounts Payable, General Ledger, Accounts Receivable, Fixed Assets, Retail and Commerce
• Knowledge on ISVs would be an asset (SK-Global, Medius, Coupa, Avalara Tax etc.)
• Good understanding of Financial Reporting in Management Reporter or Power BI
• A post-secondary education in or equivalent Computer Science, Information Technology, Accounting, Business Operations, a related field, or an equivalent combination of education, training and experience preferred.
• Experience with compliance and governance frameworks (SOX preferred)
• Industry certifications required such as: Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-300, MB-310)

What’s in it For You?

• A company built on Canadian roots and heritage

• Your work is recognized with a comprehensive and competitive Total Rewards Program

• Opportunities for career growth through numerous internal and external programs

• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards

• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.  We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [email protected].