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Who We Are
Konrad is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hard working people who are lifelong learners.
About The Role
As a Specialist, Consulting Operations, you'll play a pivotal role in supporting our Client Services teams by ensuring smooth operational processes throughout client engagements. Your meticulous attention to detail and organizational skills will facilitate seamless onboarding and offboarding, compliance adherence, accurate hour tracking, invoicing, and much more. This role requires someone who thrives in structured processes but is also adaptable in a dynamic client-focused environment.
What You’ll Do
- Support client services teams across operational activities surrounding their engagements
- Coordinate and support onboarding and offboarding procedures for client engagements.
- Maintain compliance with internal and external standards, ensuring accuracy and adherence to processes.
- Maintain up to date templates for pitch decks, case studies and other key collateral
- Act as a liaison between client teams and internal departments to resolve operational challenges.
- Continuously identify areas for improvement and propose operational efficiencies.
- Support client teams with ad-hoc requests related to engagement management and administration.
Qualifications:
- Bachelor’s degree in Business Administration, Finance, Operations, or related field.
- At least 2 years of experience in operational support, client operations, administration, or a related role.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Excel and familiarity with project management or invoicing tools (e.g., Jira, Confluence, QuickBooks, SAP).
- Strong communication skills with the ability to clearly articulate operational processes.
- Ability to manage multiple priorities and adapt to changing demands in a fast-paced environment.
- Exceptional attention to detail with a proactive approach to problem-solving.
Perks and Benefits
- Comprehensive Health & Wellness Benefits Package
- Socials, Outings & Retreats
- Retirement Planning
- Parental Leave Program
- Culture of Learning & Development
- Flexible Working Hours
- Work from Home Flexibility
- Service Recognition Programs
Bonus Points
Have you taken any courses at BrainStation? A lot of our design and development best practices and processes are taught during our courses - make sure to highlight this experience in your cover letter if you have!
Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.
While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.
