Specialist, Business Process Transformation

At Momentum Financial Services Group (MFSG), we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart, Canada’s largest non-bank branch network, and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

• Competitive Compensation: We offer market-aligned, performance-driven rewards to recognize and retain top talent.

• Annual Bonus: Discretionary annual bonus opportunities based on company and individual performance.

• Comprehensive Benefits: 100% employer-paid health and dental premiums, plus an Employee Assistance Program to support your well-being.

• Retirement Plans: Strong savings options to help you plan for your future.

• Hybrid Work Model: Balance flexibility with collaboration through our hybrid work approach.

• Perks & Rewards: Tuition reimbursement, professional development support, Perkopolis discounts, and recognition programs that celebrate your success.

We are seeking a driven and detail-oriented Specialist, Business Process Transformation to support initiatives that enhance operational efficiency and organizational performance. In this role, you’ll analyze processes, identify opportunities for improvement, and help implement impactful solutions that streamline how MFSG operates.

This is a highly collaborative position that works cross-functionally with business units and technology teams to optimize workflows, support automation opportunities, and promote a culture of continuous improvement across the organization.

• Analyze end-to-end business processes to identify inefficiencies, redundancies, and bottlenecks.

• Identify opportunities for streamlining and improving processes using methodologies such as Lean, Six Sigma, or Business Process Management (BPM).

• Partner with technology teams to explore automation opportunities (e.g., RPA, workflow tools).

• Collaborate with stakeholders to document workflows, standard operating procedures (SOPs), and process documentation.

• Design and track metrics to monitor process performance and ensure ongoing improvement.

• Support change management and adoption of new processes across departments.

• Bachelor’s degree in Business, Operations Management, or a related field (required).

• 3–5 years of experience in business process improvement, business analysis, operations, or project coordination—ideally within financial services.

• 1–3 years of experience with data analysis, benefit analysis, and building business cases.

• Demonstrated experience in process improvement initiatives that drive business growth and enhance productivity and customer satisfaction.

• Exposure to Lean Six Sigma or similar methodologies (certification is a plus).

• Familiarity with RPA or low-code automation tools (e.g., PowerApps, SharePoint, Blue Prism) is an asset.

• Strong analytical and problem-solving skills with the ability to interpret data and trends.

• Excellent written and verbal communication skills, with the ability to work effectively across teams.

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment, and selection process. If you are selected for an interview, please notify us if you require accommodation for any materials or procedures used. We will work with you to meet your needs.