Spécialiste Opérations, Programme de cartes-cadeaux / Specialist, Gift Card Operations

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Spécialiste Opérations, Programme de cartes-cadeaux – JLL

Ce qu'implique ce poste :

Joignez-vous à l'équipe dynamique de Marketing immobilier de JLL et dirigez l'excellence opérationnelle de notre programme annuel de cartes-cadeaux générant des ventes de plus de 50 M$. Ce rôle offre un potentiel de croissance significatif dans un environnement dynamique où vous dirigerez les opérations quotidiennes, exécuterez des campagnes marketing stratégiques et servirez de liaison principale pour les équipes canadiennes du Service à la clientèle à travers notre portefeuille. Vous collaborerez avec des fournisseurs externes pour garantir un traitement fluide des ventes de cartes-cadeaux tout en gérant la performance financière et en dirigeant des initiatives marketing innovantes.

À quoi ressemblera votre quotidien :

• Collaborer avec le Gestionnaire et les fournisseurs externes pour garantir un traitement fluide des commandes de cartes-cadeaux, ainsi qu'une gestion efficace de leur activation et de leur utilisation

• Gérer les activités quotidiennes du programme incluant le soutien aux ventes, la surveillance de la chaîne d'approvisionnement, le suivi des revenus et la conciliation financière

• Exécuter les promotions de cartes-cadeaux selon la planification marketing annuelle et coordonner les campagnes interfonctionnelles

• Suivre la performance des ventes, les tendances de revenus et effectuer l'analyse des écarts budgétaires avec les équipes des Finances

• Faciliter la communication entre les équipes de marketing, service à la clientèle, opérations et finances

• Assurer un support client de premier niveau pour les demandes par courriel et gérer les problèmes complexes

• Analyser les données de comportement des acheteurs pour identifier les opportunités de croissance et recommander des améliorations de processus

Qualifications requises :

• Baccalauréat en administration des affaires, Marketing ou domaine connexe

• 3+ ans d'expérience en marketing-opérations omnicanal avec expérience de l'industrie du commerce de détail fortement souhaitée

• Maîtrise avancée de la Suite Microsoft Office, particulièrement Excel pour l'analyse de données et les rapports

• Compréhension des processus comptables, comptabilisation des revenus et gestion des dépenses

• Anglais courant (oral et écrit) requis pour la gestion des parties prenantes

• Expérience de gestion d'équipes géographiquement dispersées et coordination de projets interfonctionnels

• Capacité prouvée à évoluer dans des organisations matricielles avec un sens aigu de l'urgence et des responsabilités

Qualifications préférées :

• Maîtrise bilingue anglais/français pour les communications et traductions du marché canadien

• Expérience avec les plateformes de cartes-cadeaux et les systèmes de traitement des paiements (e-Gifter, CardSpot, Moneris)

• Expérience CRM et analytique de données pour l'analyse du comportement client et l'optimisation de campagnes

• Connaissance des méthodologies de tests A/B et mesure du ROI pour les campagnes marketing

• Expérience en gestion de canaux B2C et B2B dans des environnements de commerce de détail

• Certification en gestion de projet ou excellence démontrée dans la gestion d'initiatives complexes multi-parties prenantes

• Expérience de présentation de mises à jour de programme à la haute direction et aux équipes exécutives

*Interactions orales et/ou écrites avec des locataires ou partenaires externes basés à l’extérieur du Québec (par exemple, fournisseurs de services, cabinets d’avocats, pairs, banquiers, firmes de courtage, firmes d’analyse de crédit, agences de crédits, clientèle non-francophone, etc.)

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Specialist, Gift Card Operations – JLL

What this job involves:

Join JLL's dynamic Property Marketing team and drive operational excellence for our $50M+ annual gift card program. This role offers significant growth potential in a fast-paced environment where you'll lead daily operations, execute strategic marketing campaigns, and serve as the primary liaison for Canadian Guest Services teams across our portfolio. You'll partner with external suppliers to ensure seamless gift card sales, fulfillment, and redemption while managing financial performance and driving innovative marketing initiatives across our retail properties.

What your day-to-day will look like:

• Partner with Manager and external suppliers to ensure seamless gift card sales, fulfillment, and redemption operations

• Manage daily program activities including sales support, supply chain oversight, revenue tracking, and financial reconciliation

• Execute gift card promotions per annual marketing roadmap and coordinate cross-functional campaigns

• Track sales performance, revenue trends, and conduct budget variance analysis with Finance teams

• Facilitate communication across marketing, guest services, operations, and finance teams

• Provide tier-1 customer support for email inquiries and manage escalated customer issues

• Analyze shopper behavior data to identify expansion opportunities and recommend process improvements

Required Qualifications:

• Bachelor's degree in Business, Marketing, or related field

• 3+ years omnichannel marketing-operations experience with retail industry background strongly preferred

• Advanced Microsoft Office Suite proficiency, especially Excel for data analysis and reporting

• Understanding of accounting processes, revenue recognition, and expense management principles

• Fluent English (oral and written) communication skills required for stakeholder management

• Experience managing geographically dispersed teams and cross-functional project coordination

• Proven ability to thrive in matrix organizations with strong urgency and accountability mindset

Preferred Qualifications:

• Bilingual English/French proficiency for Canadian market communications and translations

• Experience with gift card platforms and payment processing systems (e-Gifter, CardSpot, Moneris)

• CRM and data analytics experience for customer behavior analysis and campaign optimization

• Knowledge of A/B testing methodologies and ROI measurement for marketing campaigns

• Background in B2C and B2B channel management within retail environments

• Project management certification or demonstrated excellence in managing complex, multi-stakeholder initiatives

• Experience presenting program updates to senior leadership and executive teams

*Oral and/or written interactions with tenants or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Opening Type:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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