Monitor live environments, respond to incidents according to severity and service-level agreements, investigate root causes, document resolutions, coordinate with development teams, and participate in a 24/7 on-call rotation while supporting clients and deployed solutions.
Company Description
SCT resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.
Job DescriptionCompany: SystemCanada | www.systemcanada.com
World wide office: Canada - USA - Australia - UK - South Africa - New Zealand - Ireland - Japan
Job Description
- Proactively monitor live environments to ensure proper functionality of deployed solutions
- React to problems in accordance to priority and severity of issue, as agreed upon with your manager(s) and the client, in order to maintain service level agreements.
- Interact with development organization on open issues requiring development support
- Work as a member of the solution support team and take part in a 24/7 on-call rotation.
- Interface with the Solutions Support Manager, other support engineers in the team and clients on outstanding issues
- Systematically determine root cause for all raised problems assigned
- Work within procedures and processes for resolving issues, ensuring no shortcuts are taken
- Properly documenting issues, paying particular attention to the details of the issues and the steps required to resolve them
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What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
