Solutions Specialist
HONK, North America’s leading provider of software and payments for parking and mobility, is seeking a dynamic and motivated Solutions Specialist to join our innovative and fast-paced team. If you're a results-driven professional with strong communication skills, project management expertise, and a passion for delivering exceptional customer experiences, we want to hear from you!
Position Overview
As a Solutions Specialist at HONK, you will be a critical link between our sales, product, and customer success teams. You’ll ensure clients receive tailored solutions that meet their needs while fostering long-term success through effective implementation and proactive customer engagement. This role focuses on delivering exceptional service and driving customer satisfaction by managing projects, ensuring alignment, and resolving challenges efficiently.
Key Responsibilities
- Customer Success Ownership: Act as a primary point of contact for customers during onboarding and implementation, ensuring their goals are met and setting the foundation for long-term success.
- Customer Needs Assessment: Collaborate with the sales team to deeply understand client objectives and translate them into actionable solutions and strategies.
- Solution Design: Work closely with development teams to customize workflows, integrations, and processes that align with client goals and HONK’s platform capabilities.
- Customer Demos and Presentations: Deliver engaging demonstrations and presentations that showcase HONK’s value while addressing customer pain points effectively.
- Project Management: Oversee the customer journey from pre-sales through implementation, managing expectations, timelines, and cross-functional communication to ensure seamless delivery.
- Proactive Engagement: Anticipate potential roadblocks and act quickly to resolve challenges, consistently driving customer satisfaction and loyalty.
- Customer Advocacy: Act as the voice of the customer within HONK, gathering insights to share with the product and sales teams to influence innovation and continuous improvement.
- Metrics and Reporting: Track and report on key success metrics such as customer satisfaction, retention, and time-to-value, identifying opportunities for growth and optimization.
Qualifications
- Experience: 3-5 years in a customer success, solutions, or project management role in a SaaS or technology-driven environment. Experience with parking operations, parking software, or mobile payments is a strong plus.
- Customer Success Mindset: Passion for helping customers achieve their goals and demonstrating the value of HONK’s platform throughout the customer lifecycle.
- Project Management Expertise: Proven ability to manage multiple projects simultaneously with strong organizational skills and attention to detail.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to build trust and explain technical concepts to non-technical stakeholders.
- Problem-Solving: Analytical mindset with a proactive approach to addressing challenges and finding creative solutions.
- Technical Skills: Familiarity with Salesforce or similar CRM tools; experience with sales enablement platforms is a plus.
- Collaboration: Proven ability to work cross-functionally in a dynamic, fast-paced environment.
This role is ideal for a professional who thrives on creating value for customers, excels at managing complex projects, and enjoys collaborating with diverse teams to drive success. Join HONK to help transform parking and mobility solutions while delivering exceptional customer experiences!
