Solutions Engineer

Position Summary: 

With team members and customers in 39 countries around the globe, HostPapa is currently one of the fastest-growing web hosting companies with a wide range of products available. At its core, we provide individuals and small and medium-sized businesses with access to valuable tools and services critical to their online success, including a Website Builder service for making website creation an ultra-easy task for anyone. Tailored to meet every user's unique needs, our award-winning customer support, email, and cloud-based solutions keep HostPapa at the cutting edge of the web hosting industry and innovation by putting our customers first.

As the Solutions Engineer, you will act as a key technical liaison between partners and internal teams, helping design, implement, and support business and information systems solutions across Hostopia and HostPapa platforms. You will work closely with Product, Engineering, Operations, Support, Sales, and Project Management teams to assess partner requirements, guide integrations and migrations, and ensure successful technical delivery and onboarding. 

• Gather, analyze, and document partner business and technical requirements across integrations, migrations, reporting, and platform configurations
• Evaluate partner technical environments and recommend scalable, efficient solution approaches
• Lead technical discovery sessions, solution design discussions, proof of concepts, and implementation planning
• Support API integrations, email and web services implementations, migrations, and onboarding activities
• Collaborate with Product, Engineering, Operations, Support, and Project teams to align scope, dependencies, timelines, and technical requirements
• Translate partner needs into technical tasks, project plans, and implementation documentation
• Deliver technical presentations, walkthroughs, demonstrations, and enablement sessions for partners and stakeholders
• Provide guidance on solution architecture, integrations, implementation strategies, and technical issue resolution
• Support ongoing partner relationships by troubleshooting technical and operational challenges as needed
• Stay informed on relevant technologies, products, hosting platforms, and industry trends 
• Support other tasks or projects as assigned to meet team and business needs

• Experience working in Solutions Engineering, Technical Consulting, Sales Engineering, Technical Account Management, or similar customer-facing technical roles
• Strong understanding of technical solution design, integrations, implementation planning, and systems analysis
• Experience working with APIs, web services, migrations, onboarding projects, or platform implementations
• Ability to manage technical discussions with both technical and non-technical stakeholders
• Strong communication, documentation, presentation, and relationship-building skills
• Analytical and problem-solving mindset with strong organizational skills
• Familiarity with hosting, telecommunications, cloud services, email platforms, or web services environments is considered a strong plus
• Comfortable managing multiple projects, stakeholders, and technical priorities simultaneously
• Ability to quickly learn new technologies, systems, and partner environments
• Willingness to travel occasionally for partner discovery, implementation, or enablement activities when required 

What We Offer:

• Work from anywhere - this is a remote opportunity
• A competitive salary that values you and your unique skill sets
• Career advancement & professional development opportunities to help you reach your full potential
• Flexible work arrangements to support work/life balance

About Us:

At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.

Our HostPapa team values diversity and inclusion. We have a friendly company culture built on trust and respect. With the acquisition of several companies into our product portfolio, we’re growing at an incredible rate and have ample opportunities for career growth. 

Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!

HostPapa is an equal-opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. 

HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

Compensation Range: $80,000 to $129,000 CAD annually