Position Summary
This is an on-site position in Burlington
Thales has a vacancy for a Software Acceptance Tester at Thales BUR in Canada. As a SWAT member you will play a key role in both Build phase testing and Run phase daily support of software deliverables for Thales' customers. Your responsibilities include managing deployment packages from Order Engineering (OE) and IPS across SAT, PAT, and PROD environments, ensuring thorough testing and validation during the Build phase. During the Run phase, you will monitor and support data processing systems to maintain optimal performance. Additionally, you will keep Thales Perso systems aligned with the IPS reference framework, maintain and enhance test automation, improve real-time monitoring solutions, and proactively identify opportunities for system and process improvements.
Essential Functions
Monitoring of system changes before delivered to production, including but not limited to:
PAT/BCP DP/Monitoring tests;
Data Processing on PAT/PROD environment;
Validation of reports on PAT/PROD;
Monitor/ stress test on PAT environment.
Support Daily of data processing
Monitoring the data processing system
Remediation of any issues to ensure Production meets SLA
On-Call support during 3rd shift and weekend to support DP system
Coordination of Root cause analysis on production issue including but not limited to:
Personalization machine software errors and provide logs to analyze data if necessary to next support Level.
Support the other Thales Teams to test, integrate and validate proprietary Personalization applications in a testing and production environment.
Enhancing real-time monitoring solutions by adding dashboards and subsequent queries to provide data.
Support/implement Thales’ Personalization ISO specifications and is PCI-CP (VISA/MC) compliant Working closely with the IT manager and the Security manager to ensure the highest level of security.
Support/update Personalization machines software, certain features of their hardware, and how they operate. These systems are compiled but not limited to data processing servers, Oracle/MySQL/MariaDB databases, card personalization platforms and cryptographic servers.
Research for new solutions to fix frequently issues. Work focused on ticket system for the daily support. Monitor your activities related with your goals.
Support if required to be on call to work mandatory weekends when support if needed.
Ability to create procedures and organize trainings to others teams.
Ability to understand new technologies and products, through training and self-study of specifications and documentation.
Providing support and training to the team and other teams to ensure smooth deployment and integration into the current production process.
Ensuring thorough testing of new data processing software and smart personalization scripts provided by the regional development and R&D team when major changes occur.
Troubleshooting of data processing providing root cause analysis and perform software and scripts when needed to improve the process.
Writing and maintaining proper documentation of all the critical processes and systems.
SOPs and documentation to control IT assets within the context of PCI requirements and KPIs for server availability/performance.
Minimum Requirements
Bachelor’s degree - Computer Science, Engineering or equivalent experience
MS Office - Word, Excel, Power point, Visio, Outlook and Skype. ( Advanced level );
Windows 7, 10, Windows Server 2008/2012 server administrator;
Some knowledge on MSSQL, Oracle, MariaDB.
Network setup – connectivity test, troubleshooting
Audit ISO 9001, 14001, OHSAS 18001
Perso machines ( MX6000/6100 / DC9000/DX5100 Perso Master, BH)
EMV personalization
Thales Systems (Platform, SPI, KMS, Workestra, SMS)
3+ year of Production experience.
Good communication, organizational and time management skills.
Fluent in English.
Goal oriented, possess a sense of urgency and capable to work under pressure.
Willing to work with team members inside/outside the department.
PL/SQL Programming Course
T-SQL ( SQL queries );
Oracle ( SQL queries )
MS SQL/Oracle/MariaDB database knowledge
Preferred Qualifications
Experience setting up Grafana dashboards
Physical Demands
Must be able to left and carry a minimum of 25lbs.
Must have the ability to use a variety of hand tools to test/replace PC components
Must be able to perform repetitive motion with wrists, hands and fingers for 6 hours per day (up to ¾ of the day)
The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash 60,000 - 80,000 CAD Annual.
This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.
AI
We use artificial intelligence–enabled tools as part of our recruitment process to support activities such as candidate discovery, résumé matching, and interview scheduling. These tools may help screen and assess applications and recommend potential matches based on the requirements within the job description. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. Artificial intelligence does not make hiring decisions on our behalf.
Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on home, auto, and gym membership.
Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
