SIU Administrative Assistant

The SIU Administrative Assistant provides essential investigative and administrative support to the SIU team. This role is responsible for managing case documentation, coordinating referrals, maintaining tracking tools, and supporting financial processes, reporting, and team initiatives. Through strong organization and attention to detail, this position helps enhance efficiency and effectiveness across SIU operations.

What you will do:

• Set up SIU referrals, assign investigators, and maintain accurate case records across GW, FRISS, and SIU tracking systems.
• Support investigations by preparing EUO court files, conducting ISB, CGI, and CARFAX searches, and organizing policy, claim, and exposure information.
• Perform triage and analyst support functions, including reviewing automated triggers, validating concerns, assessing exposure from tips (Equite and other sources), and determining whether further investigation is warranted.
• Maintain case integrity by updating statuses, closing files, completing no‑exposure reports, and flagging missing or inconsistent information.
• Support team operations through reporting, training materials (PowerPoint/communications), supply ordering for field staff, and providing backup administrative support for Casualty.
• Develop, maintain, and enhance reporting templates and dashboards (Word, Excel, pivot tables/charts) for internal and external use, collaborating with the Team Lead or Senior Investigators on improvements as needed.
• Ensure data accuracy, integrity, and timely entry across operational, financial, and case‑tracking systems to support data‑driven decision‑making within SIU.
• Support any reporting as needed for leadership and prepare ad‑hoc reports summarizing investigative spend and expenses as required.
• Ensure investigative closure reports are complete and accurate by validating required fields and documentation, following up with investigators as needed, and updating tracking systems.
• Process and manage invoices for legal, engineering, and investigative services, ensuring accurate tracking, reconciliation, and budget compliance.
• Liaise with internal teams and external vendors to resolve discrepancies and support timely payments.
• Maintain and enhance SIU tracking and expense reporting tools in Excel, including formulas, columns, drop‑downs, and pivot charts.
• Identify and implement workflow improvements to improve efficiency and data usability.

What you will need to succeed:

• 3+ years of administrative or investigative support experience in insurance or related field.  

• 3 years’ experience preparing files to commence the Investigative process and EUO court files 

• 3 years’ experience working with and supporting a claims team preferred

• 3 years’ experience in claims compliance and response requirements 

• 2 years’ experience processing payments aligned with specific timelines  

• Guidewire experience in payments preferred

• Completion of certifications or equivalent training in fraud investigation is preferred. 

• Experience with fraud detection tools (e.g., FRISS) is an asset. 

• Strong attention to detail with the ability to accurately follow instructions and meet deadlines.
• Excellent time management and prioritization skills, with the ability to multitask across multiple systems.
• Strong communication, analytical, and organizational skills, with proficiency in Microsoft Excel and PowerPoint.

• Organize team meetings, training sessions, and special events. 

Location: Hybrid - We operate under a flexible hybrid work model designed to support collaboration, productivity, and work-life balance. This role is primarily based in Cambridge, Ontario, with an expectation of being on-site two days per week.

The expected base salary range for this position is $48,500 - $73,000. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

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