Shareholder Services Representative – Front Desk

Shareholder Services Representative – Front Desk

Location: Vancouver (In Office)

In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

You’ll be joining our Account Recordkeeping Operations team — the Computershare division responsible for delivering high-quality administrative processing, document management, and support services for our business lines. As part of an inclusive, collaborative, and down‑to‑earth culture we call Being Purple, you’ll experience a workplace that values authenticity, teamwork, and continuous improvement.

As a Counter Administrator, you will be the first point of contact for shareholders, brokers, and visitors arriving at our Vancouver office. Your ability to provide a warm welcome, clear information, and exceptional service contributes directly to the customer experience and represents Computershare’s commitment to doing the right thing.

If you thrive in a people-facing role where every interaction matters, and you enjoy working in a team that supports your growth, wellbeing, and development, this could be the perfect opportunity for you.

A role you will love

As a Counter Administrator, you’ll support a wide range of shareholder and broker inquiries at our service counter. You’ll communicate helpful, clear, and concise information to internal and external clients in a friendly and professional manner while maintaining strict confidentiality.

You will screen incoming submissions to ensure they meet all accuracy and completeness requirements, including legal and supporting documentation (e.g., transfers, estates, corporate actions, dividend reinvestment and more). You’ll help resolve any submission deficiencies by guiding customers through the correct process and ensuring documents reach the appropriate internal teams for processing or scanning.

In this role, you will:

• Welcome and support clients at our service counter, offering knowledgeable guidance and a professional experience.
• Review and validate incoming submissions according to processing guidelines.
• Communicate deficiencies and provide clear next steps to clients and presenters.
• Ensure documentation is transferred to the correct internal teams in a timely manner.
• Organize and prioritize daily workload to maintain service standards.
• Cross-train across various operational processes and maintain up‑to‑date knowledge of changes in policies and procedures.
• Contribute to high-quality client outcomes by ensuring accuracy, timeliness, and adherence to service levels.
• Every interaction you have will directly impact the customer experience — and the quality of work you support contributes to the success of the wider operational teams.

What will you bring to the role

We’re looking for someone who enjoys helping people, communicates clearly, and takes pride in delivering excellent service.

Essential skills and experience:

• Strong communication skills – able to provide clear, friendly, and professional verbal and written support.
• Strong attention to detail, with the ability to assess documentation for accuracy and completeness.
• Ability to organize and prioritise work in a busy, front‑line environment.
• A team player who can also work independently to meet deadlines and service expectations.
• Comfortable using Microsoft Office tools, particularly Word, Excel and SharePoint.

Preferred skills and experience:

• 2–3 years of customer service experience.
• 1 year of experience in financial or securities services.
• Knowledge of the Canadian securities industry or stock transfer is an asset.
• Completion of the Canadian Securities Course and/or Trust Institute course (optional but beneficial).

Education:

• Post‑secondary education required.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Compensation. The typical base pay range for this role is $48k - $52k.