Seeking an Overseas Contractor with over 15 years of experience in ServiceNow architecture specializing in IT Asset Management focusing on ITAMSAM and good knowledge of ITAMHAM modules
Lead the strategic design development and deployment of scalable ServiceNow IT Asset Management ITAM solutions primarily focusing on Software Asset Management SAM with integration of Hardware Asset Management HAM capabilities Utilize extensive expertise in ServiceNow architecture to optimize ITAM workflows ensuring seamless integration and high data accuracy across asset management modules Analyze complex organizational requirements and translate them into scalable technical specifications for ITAMSAM implementations Oversee integration of ITAM solutions with broader IT infrastructure and business processes to enhance operational efficiency Drive continuous improvement initiatives by incorporating the latest ServiceNow ITAM features industry trends and compliance standards to maintain cutting edge solutions Collaborate with cross functional teams to ensure alignment of ITAM solutions with organizational goals and compliance requirements
Roles and Responsibilities
- Lead endtoend design configuration and deployment of ServiceNow ITAMSAM modules aligned with organizational objectives.
- Manage the complete lifecycle of software and hardware assets including discovery entitlement management compliance and optimization within ServiceNow Collaborate with IT and business stakeholders to define implement and enforce ITAM policies and procedures
- Conduct regular audits and assessments to ensure data integrity compliance and optimal performance of ITAM systems
- Troubleshoot and resolve complex platform and modulespecific issues to maintain high system availability
- Provide technical leadership mentorship and guidance to senior and junior team members on ServiceNow ITAM best practices and architectural standards
- Develop and maintain comprehensive documentation training materials and technical guides supporting ITAM processes and tools
- Participate in crossfunctional teams to integrate ITAM solutions with broader IT service management and operational frameworks
- Drive innovation and automation initiatives to enhance asset management efficiency and service delivery
