ServiceNow Consulting Manager

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

As a ServiceNow Lead, you will play a crucial role in delivering best-in-class solutions by developing solutions on the ServiceNow platform and implementing the ServiceNow platform for our clients. In this role, you will collaborate with cross-functional teams as a ServiceNow technical expert to help clients tailor the ServiceNow platform to their needs and maximize the value of their investment in ServiceNow. The ideal candidate is a quick learner, a detailed problem solver and designer of technical solutions, a mentor to less experienced developers and well-versed in database management, coding and APIs. They are excited about how technology and AI can be used to automate work and willing to dive in and learn from and contribute to an elite ServiceNow practice.

Key Responsibilities:

• Lead the design and development of ServiceNow solutions and custom applications for smaller engagements.
• Develop complex solutions, including custom user interfaces, workspaces, dashboards and integrations.
• Provide input on technical architecture, standards and best practices for ServiceNow development across projects using advanced tools such as UI Builder.
• Lead the development team and the client in best practice unit and system integration testing; serve as the escalation point for solutioning in defect remediation.
• Lead the development and review of documentation on behalf of the team. Serve as the point person for client technical questions regarding the solutions built in ServiceNow.
• Configure and manage reusable platform capabilities and templates for junior developers to use, such as flows in Flow Designer, example scripts and workspaces to provide a best practice foundation for development efforts.
• Document complex deployment plans and manage the activities of both RSM and client development teams to coordinate successful releases.
• Serve as the escalation point and decision maker for deployment warnings and errors.
• Advise clients on best practices for managing a ServiceNow instance such as clone schedules and parameters, security recommendations and development best practices.
• Develop and present technical proofs-of-concept and customized demonstrations for pre-sales opportunities.
• Mentor and coach intermediate and junior developers as a technical lead, fostering their technical growth and career progression.
• Stay up to date with the latest ServiceNow features, best practices, and industry trends.

Qualifications:

• Minimum of 5 years of hands-on experience implementing ServiceNow in a fast-paced environment focused on client delivery, or 7 years of equivalent experience working in a technical capacity on an enterprise level ServiceNow instance stack.
• Desired Certifications: ITIL Foundations v4, Certified System Adminstrator (CSA), Certified Application Developer (CAD), at least 2 current Certified Implementation Specialist (CIS) certifications.

Education:

• B.A. or B.S. degree in Computer Science, Information Technology, Information Systems Management or related field; or an equivalent combination of education and/or experience.
• Optional certifications: Architectural Excellence (ArchX), Certified Technical Architect (CTA)

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.   

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.