Provide high-quality technical support for Warehouse Management Systems, acting as a liaison between teams, documenting interactions, and improving WMS operations.
What You Can Expect:
What will you do:
- Deliver high-quality technical support for Warehouse Management Systems (WMS), resolving complex issues for internal and external stakeholders.
- Act as a technical liaison between support, development, and operations teams to ensure timely and effective issue resolution.
- Provide subject matter expertise on WMS functionality and integrations.
- Document case interactions and maintain accurate records in support tools.
- Communicate case status and updates to customers and management.
- Analyze and triage customer issues, performing technical research, and collaborating with cross-functional teams.
- Contribute to continuous improvement initiatives for WMS operations and support processes.
- Other job duties as assigned.
What You Bring:
What you bring:
- Education:
- Bachelor's degree in information technology, Supply Chain Management, Industrial Engineering, or equivalent experience.
- Experience:
- 3–5 years of experience supporting Blue Yonder WMS (Discreet version)
- Strong understanding of warehouse operations and supply chain processes.
- 3+ years in IT/SAAS application support with proven ownership of issue resolution.
- Technical Skills:
- Proficiency in SQL and relational databases (Oracle, MS SQL).
- Ability to debug code and troubleshoot integrations.
- Familiarity with monitoring tools (AppDynamics, Splunk), cloud platforms (Azure), and scripting (Python).
- Knowledge of solution architecture and deployment best practices.
- Soft Skills:
- Excellent communication skills for interaction with all organizational levels—from warehouse floor to executive leadership.
- Strong problem-solving, assertiveness, and ability to drive optimal solutions.
- Self-motivated, flexible, and able to work independently or in large teams.
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