At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
Human-centered insights and a deep understanding of people and cultures are essential to how we do our best work. Our team of UX researchers guide design partners and cross-functional teams at ebay to discover, interpret, and act upon insights and opportunities in an inspiring way. We contribute to all phases of product development, and influence product and business strategy while we're at it.
The ideal candidate for this team is a strategic thinker, great storyteller, and loves working with peers and leaders to uncover insights and drive sophisticated solutions to tough problems. This researcher will work closely alongside partners from design, business, product management, engineering, and marketing globally to deliver high-impact user insights. Crafting, conducting, and socializing user research across a spectrum of methodologies is something this candidate excels at.
What you will accomplish:
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Help drive key features, products, or initiatives based on company priorities within the Seller Experience space.
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Lead research towards advising on improvements to make and defining excellent customer experiences.
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Partner and work closely with Design, Product, and Business leadership to drive the UX strategy for their area within Seller Experience through insights.
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Employ storytelling techniques and workshops to communicate research insights and recommendations, and help teams turn insights into action.
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Actively contribute to and learn from the always-growing UX Research practice at eBay.
What you will bring:
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5+ years of experience in applied user experience research settings + degree.
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This is a hybrid role based in Toronto, Canada. Occasional travel might be required.
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Experience successfully impacting design and product decisions to benefit the customers and the business.
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Deep understanding of UX Research fundamentals and some advanced-level techniques.
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Expert use of UX Research tools.
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Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle, from ideation to launch.
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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