Senior UX Producer

Replacement: This position is open due to an existing vacancy to support our evolving business needs.

Senior UX Producer

Role Summary:

Are you passionate about delivering the best experiences to customers? Do you know how to motivate others to execute critical initiatives? Are you excellent at aligning and enabling teams to deliver customer value? Come and join the Thomson Reuters UX Producer team as we grow and transform Thomson Reuters into a user-focused, customer-obsessed organization. We aren’t just changing the way customers engage with us, we are transforming and re-imagining our business.  

To accomplish this, we are hiring curious, smart, self-driven Senior UX producers and teammates who love the challenge of turning complex problems and constraints into elegant solutions that meet our users’ needs. Our work focuses on a large portfolio of end-to-end transformational experiences and products as we work together to deliver on the promise of making it easy to do business with Thomson Reuters and to use Thomson Reuters products.

We are seeking a Senior UX Producer to manage and facilitate the end-to-end activities that will orchestrate the success of UX designers, information architects, writers, researchers and accessibility specialists. In this role, you will be a trusted, respected partner who operates with a high degree of independence and ownership. You will work closely with design leaders, product management and engineering partners to help drive the successful completion of our most complex projects for products servicing our Tax, Corporates and Legal professions.  

About the Role  

As a Senior UX Producer, you will: 

• Collaborate with UX, Engineering and Product Management (PM) teams to ensure scope, priorities and interdependencies are understood and planned for 

• Partner with UX Lead(s)/Strategists to create and communicate UX roadmap 

• Ensure top-level UX milestones are met and work items are tracked, estimated and delivered 

• Anticipate bottlenecks or obstacles, provide escalation management, and articulate risks, trade-offs, and recommend prioritization based on a balance of business needs, technical constraints, and customer impact 

• Drive project progress through scheduling and facilitating all applicable meetings and workshops 

• Create, maintain, and disseminate project information to stakeholders and senior management 

• Establish communication channels, meeting cadence, reporting/status updates and process with internal UX team, key stakeholders and senior leadership 

• Ensure team has access and transparency to all UX project details  

• Partner with teams to create an environment of trust by establishing a feedback loop to improve how we work 

• Proactively seek clarification where there is ambiguity within the project 

• Accomplish challenging objectives with minimal direction 

• Advocate for a customer-obsessed approach by understanding key user scenarios to help influence priorities with product partners 

• Support the development of UX best practices and advocate for reusable design patterns and guidelines 

• Put repeatable processes in place that help us plan and manage multiple parallel projects and run our business 

• Seek opportunities to recommend, implement and drive change to make improvements to larger team efficiency, process and deliverable quality. 

About You 

You’re a fit for this role if you're a strategic thinker who thrives in ambiguity and can transform unclear problem spaces into actionable process solutions. You're passionate about elevating team performance through data-informed decisions and enhanced ways of working. You value collaboration, enjoy mentoring others, and have the influence skills to drive results across cross-functional teams without direct authority. 

Basic Qualifications: 

• Bachelor’s degree or equivalent experience 

• 5-8+ years of successful project or program management experience 

• Expert in Microsoft Excel, Word, PowerPoint, Project (or equivalent applications) 

• Experience working with Azure DevOps, JIRA or equivalent project management tools 

• Expert data and analytical skills including data modeling and Power BI proficiency for creating reports and driving efficiency, accountability, and leadership updates across the Design Organization 

• Demonstrated knowledge and experience utilizing AI tools to enhance productivity, streamline workflows, and support design processes throughout the product development lifecycle 

• Demonstrated execution of project management methodology 

• Knowledge of SDLC in waterfall and Agile projects 

• UX Design certification or demonstrated deep understanding of UX roles, function and process 

• Experience mentoring and providing guidance to team members 

• Ability to create and facilitate UX workshops including design sprints and sessions to determine user personas and problem statements 

• Strong written and verbal communication skills including the ability to tailor program updates and approach to audiences of all levels 

• Ability to manage multiple complex projects and competing requests simultaneously and under high pressure and tight deadlines 

• Ability to partner effectively in a highly matrixed organization 

Preferred Qualifications: 

• Project management or Agile certification (e.g. Certified ScrumMaster, Professional ScrumMaster, PMP, PMI-ACP or similar) 

• Product development, web, mobile or multi-channel experience  

#LI-DS4

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $100,100 USD - $185,900 USD. For Ontario, Canada, the base compensation range for this role is $108,000 CAD - $158,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at [email protected]. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com