Senior Training Specialist

fusionSpan is a fast-growing multinational information technology services company, and we are seeking a talented Training Specialist and Instructional Designer to join the team either remotely or at our Headquarters in Rockville, MD. This is an opportunity to help set the direction, craft training sessions, and materials for internal and external audiences. This is a visible role, which will interface with all areas of the fusionSpan organization.

The Training Specialist and Instructional Designer is responsible for delivering virtual training for both internal staff and fusionSpan customers, with the possibility of future in-person sessions. This role is also integral to developing and implementing onboarding programs, ensuring new employees are effectively introduced to the company’s tools, processes, and culture. In addition to training delivery, the specialist will develop and update content for client implementation projects and internal programs, including training videos, quick reference guides, online courseware, job aids, slide decks, and live training materials. The specialist will assist with the online training curriculum, maintain and manage the learning management system (LMS), and ensure all training courses are aligned with defined learning outcomes and performance objectives. Working closely with the Delivery team and other departments, the specialist will design, develop, and evaluate training programs to meet company standards and goals.
This role is a100% remote role.

Responsibilities:

• Become a subject matter expert (SME) in all functional areas of fusionSpan technology projects to gain the ability to deliver training and provide knowledge transfer
• Research and test product features, functionality, and changes to determine the scope of edits for assigned areas of documentation
• Partner with Delivery, Human Resources, and Subject Matter Experts to develop clear, concise documentation for a variety of audiences (internal staff and customers) and validate existing course materials
• Design lessons incorporating creativity, flexibility, and innovation in course design
• Develop video scripts, storyboards, and record, produce, and edit training videos
• Produce screenshots, flowcharts, and other graphics
• Create required job aids, templates, and reference materials supporting the platform
• Revise documentation to incorporate product updates and enhancements requested by customers and internal users
• Assist with the development of curriculum for new courses
• Assist with review and editing of new courses and content to ensure usability in a variety of platforms
• Proofread and edit documentation to ensure consistency of language and style, as well as the correct application of templates
• Understand business priorities and proactively look for ways to improve processes to create efficiency and scale
• Interface professionally with stakeholders, business partners, and other internal employees and external clients
• Perform other related duties as required
• Showcase courses to business partners to maintain or acquire course accreditations.
• Design and maintain comprehensive onboarding programs for new hires, ensuring a smooth transition into their roles.
• Create and deliver onboarding training sessions, including company policies, procedures, and role-specific tasks.
• Develop onboarding materials such as manuals, guidelines, and quick reference guides to support new hires.
• Provide ongoing support and resources to new hires during their initial period to ensure successful integration into the company.
• Evaluate and improve the onboarding process based on feedback and best practices to enhance the new hire experience.

Required Qualifications:

• 2-5+ years of experience as a trainer/instructor, teacher, or relevant related field
• 2-5+ years of experience in instructional design and courseware development
• High proficiency in Microsoft Office and Google Suite or similar programs
• Technical aptitude, ability to quickly learn how to use products, and enthusiasm for technology
• Adept at communicating in a precise, clear, constructive manner to diverse stakeholders, subject matter experts, and community of learners
• Skilled at developing training interventions, even when initial project requirements may be unclear and existing documentation limited
• Proven excellent communication skills--verbal, written, and presentation
• Attention to detail, with excellent proofreading/editing, writing, and verbal communication skills
• Ability to multi-task in a fast-paced environment, amid varied, competing priorities
• Must have an excellent work ethic, be a strong team player and consistently meet project deadlines
• Some experience working with a Learning Management System (LMS)
• Bachelor’s degree in Education/Training, Business Administration, Computer Science, or related field preferred; or commensurate experience in lieu of formal education

Preferred Qualifications

• Some experience with Salesforce CRM preferred
• Experience in the consulting field preferred
• Experience conducting virtual webinar-based training is strongly preferred
• Experience in developing scripts, storyboards, and producing training videos; technology industry experience strongly preferred (Familiarity with eLearning development tools such as Camtasia, Captivate, or similar)

What We Offer:

• Comprehensive Health insurance
  • Supplementary Health
  • Drug Coverage
  • Paramedical Coverage
  • Expanded Dental & Vision
• Life Insurance
• Long Term Disability
• Accidental Death & Dismemberment insurance
• Retirement savings match
• 15 days of paid vacation – increases with tenure
• 10 paid federal holidays

About fusionSpan
fusionSpan is a fast-paced, high-energy global firm with a highly motivated team. This role will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priorities. We are open to qualified candidates worldwide even though our job opportunities are posted for a specific region.

Check out our Great Place to Work Certified Badge here.

Culture of Caring
We aim to foster a culture of caring. Caring for our clients but also each other. As a company, we focus on working on interesting technologies and helping our non-profit clients provide the best experience for their members. But we also want to make sure that our team experiences personal growth in their careers.

fusionSpan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Our Company Values:

• Give back to those communities that have gotten us where we are today.
• Foster a culture of caring in all working relationships. Respect for each other and our diverse backgrounds and experiences.
• Deliver seamless experiences and best-in-class solutions.
• Embrace change and strive for growth.