Senior Technical Writer

As a Senior Technical Writer, the role involves driving the next level of documentation and procedural information for various user personas. An enthusiasm for language and ideas is important. Curiosity about information architecture and translating complex features into learnable and digestible content is highly valued. Commitment to being a customer advocate and prioritization ensures that content continues to guide, educate, and empower users to succeed in building accessibility into their solutions.

Responsibilities:

• Obtaining an in-depth knowledge of Level Access products and services and how they connect to our business goals and team strategy.
• Continually seek a deep understanding of our users and their unique challenges through data-driven research.
• Continually and masterfully translate complex product information into simple, user-friendly content. This is done through research, testing in pre-production environments, and seeking documentation produced throughout the product lifecycle and the software development lifecycle.
• Collaborate with subject matter experts and product managers to develop, organize, and write product manuals, technical specifications, and process documentation aligned to our technical writing style guide.
• Develop content with a focus on maximum usability; and a consistent and cohesive voice across all Technical Writing deliverables.
• Act as a mentor to junior staff and support the evolution of processes with a continuous improvement approach.
• Keep and organize our internal and external knowledge base.
• Run content reviews throughout the year and evolve our support to deeply connect with our users.
• Lead and prioritize incoming requests for new articles and updates.
• Continually seek data to drive process improvements and ever evolve the Technical Writing team efficiency and usability of the Help Center.
• Help evolve the voice and tone of self-guided support.
• Shown capability to clearly explain frameworks, technical integrations, and APIs.

Qualifications:

• A degree or certificate in Technical Communications with 3+ years of technical writing experience or 5+ years of equivalent experience.
• 2+ years of professional experience collaborating with software developers, using APIs, frameworks, and technical integrations.
• Experience in a hyper-growth company and/or working in an agile environment.
• Ability to conceptualize future objectives, and make data-driven decisions that align with the organization's long-term vision.
• Ability to adapt your writing style and voice for different audiences.
• Strong written and oral communication skills, with strong attention to detail and a command of English grammar and punctuation.
• Ability to interview and work one-on-one with both technical and business stakeholders to gather information and requirements.
• Proficiency in working independently, as well as developing and completing project plans within tight deadlines.
• Highly organized and strong command of time management balancing multiple projects simultaneously, with an eye for prioritization.
• A curious and strategic approach, coupled with strong analytical and critical thinking skills.
• Ability to transform functional specifications into clear, concise, and easily understandable documentation.
• Ability to work with and seek answers in ambiguous environments and bring order.
• Strong working knowledge of Microsoft Office products and comfortable with web products.
• Ability to grasp new concepts quickly and approach your research with a complete understanding of the user journey.

Nice to have

• Knowledge of digital accessibility, accessibility guidelines (WCAG) and disability inclusion.
• Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA).
• Familiarity with Atlassian content platforms and Zendesk.
• Technical proficiency or experience with APIs.

Application Process

If you thrive in a fast-paced, early-stage product development environment and are eager to make a significant impact in the field of accessibility, we would love to hear from you! This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. For immediate consideration, we ask that you please submit your cover letter and resume!

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2025, Level Access. All rights reserved.