Highbeam is building the future of business banking and cash management.
Our platform combines AI agents, automated financial workflows, and integrated financial products that save brands time and money.
Customers have generated billions in sales and include well-known brands such as Cuts, Tushy, Rocco, Sabah, Still Here, Alice Mushrooms, Original Grain, birddogs, and more.
Our team includes alumni of Shopify, Square, Toast, Rippling, and McKinsey.
We’ve raised $42M in equity from Acrew, FirstMark, Mayfield, and Two Sigma Ventures.
About this roleWe're hiring a Senior Product Operations Manager to run the operational side of Highbeam's financial products: our banking, card, and payments partners, the compliance obligations that come with them, and the operational readiness of every product we launch.
Product managers own what we build and why. You own making it run: keeping partners on schedule, turning compliance requirements into product and process, and making sure each new product has its risk, support, and reporting operations in place on day one. The bar is partner programs that ship when we say they will and stay in good standing, without leadership getting pulled into day-to-day partner and compliance work.
This role is based in our NoHo, NYC office or Toronto office.
What you'll do
Own day-to-day relationships with our bank, card, and payments partners: timelines, open questions, redlines, and escalations. You and the PM run new partnerships together
Hold partners accountable to their timelines, and escalate internally when something is stuck
Review new partner programs and agreements for compliance: what they require, how that maps to our existing policies, and what has to change (reporting obligations, covenants, KYB/KYC requirements)
Work with our compliance officer and outside specialists to turn policies into product and process, then drive the resulting changes with product and engineering
Get new products ready to operate before launch: risk processes, support operations, partner reporting, and runbooks
Work across all of our PMs and partners, since one partner often supports several products and one product often depends on several partners
Coordinate audit and certification work (SOC2, PCI, BSA/AML) with external auditors and contractors
Lead incident response with partners when money movement breaks
Work with the leadership and provide them with clear, trusted status on every partner program
Example projects
KYB/KYC and compliance requirements as we expand into global banking
Pay-by-card: BPSP registration and card network processes, Amex acceptance, and international payments
Operational setup for our treasury and money market products
Bringing wire callbacks in-house and standing up the support team to handle them
Compliance, reporting, and covenant management with our capital partners
Launching a metal card with a card manufacturer
Net impact
Partner programs ship on the dates we commit to
PMs spend their time building product, not chasing partners
Leadership is no longer pulled into partner and compliance coordination
Every product launches with risk, support, and reporting operations in place
Highbeam adds partners and products without adding compliance risk
Qualifications
4+ years in product operations, partner or program management, or fintech operations at a fintech, BaaS provider, bank, or payments company
Hands-on experience with sponsor banks, card networks, or payments vendors: onboarding, diligence, program requirements, and ongoing oversight
Working knowledge of KYB/KYC, BSA/AML, card network rules, SOC2, and PCI; you can read a program agreement or policy and explain what it means for the product
Familiar with the fintech stack (flow of funds, payment rails, card issuing and acceptance) to lead partner calls and brief PMs and engineers afterward
Relentless follow-through across many workstreams at once
Strong written communication
Comfortable with AI tools to speed up coordination and documentation
Bonus: experience standing up support or risk operations for a new financial product
Bonus: technical background
You'll thrive at Highbeam if...
You love working in-person with a high-performing team
You enjoy working in an idea-meritocratic, low-ego environment
You are proactive and self-directed, and you excel in ambiguous, fast moving environments
You care about delivering a polished customer experience
Bonus: You have experience working in fintech, AI or early-stage startups
What we offer
Competitive salary and meaningful equity
Comprehensive health & benefits package
Generous PTO
$1K/year stipend to purchase our customers' products
$100/mo wellness stipend
Yearly offsite—last year we went to Mexico City!
In-office perks: Commute covered and $20/day lunch stipend
Great location: Our NYC office is in NoHo, a short walk from the A,C,E · B,D,F,M · N,Q,R,W · 1 · 6 trains. Our Toronto office is downtown near St. Andrew Station.
