Position Locations: Austin, TX | Lisbon, Portugal | London, UK
Cloudflare is seeking a highly skilled and self-motivated Technical Program Manager to lead and manage various company-wide initiatives and projects spanning multiple quarters and teams within Support, Engineering, Post-Sales services, and more. Your main responsibility will be to work cross-functionally to create, define, project manage, execute, track, and report on major initiatives to successful completion.
You will play an active part in collecting requirements, setting up deliverables, reporting progress, managing stakeholder expectations, and working with various functions to deliver success. You will partner with various Support, Services, and Engineering counterparts to determine available options, manage stakeholder expectations, and execute against the roadmap. You have the ability to drive change, ensure adoption, and help team members understand the benefits of your work.
This job involves managing multiple stakeholders and accommodating teams dispersed across multiple time zones.
The ideal candidate is process driven but remains flexible and iterative, someone who loves to tackle new challenges, really enjoys bringing people together as a team, and driving them towards success.
This position will be based in Austin, Texas, London, England, or Lisbon, Portugal. You will be reporting into the Support Program Management Organization (PMO).
Major areas of responsibilities
- Understand technical and business requirements of assigned programs
- Effectively balance risk and achieve business objectives
- Obtain clear requirements, plans, and decisions to proactively tackle critical gaps and mitigate risk
- Drive creation and roll out of scalable processes to meet support and engineering team goals
- Set up regular feedback cycles and ensure buy-in from contributors on program plan & roadmap
- Provide regular status updates to stakeholders and senior management
Desirable skills and knowledge
- BS+ in Computer Science, Information Technology, Information Security or related field or equivalent experience
- 10+ years experience in technical program management and a desire for continuous improvement
- Proven track record on creating realistic project plans, managing dependencies, and overseeing execution to meet commitments and deliver with predictability
- Excellent oral and written communication, proven track record of effective communication at various levels including executive level
- Flexibility and adaptability, experience trying different approaches and adapting as you go based on the needs of your team / project
- Experience working with multiple time zones and multiple cross functional teams
- Strong competency with Confluence, JIRA (admin-level experience strongly preferred), and various development methodologies (Agile, Waterfall, Kaizen, Scrum, etc)
- Servant leader who has successfully gained authority with peers by demonstrating empathy, providing support and motivating others
- Comfortable managing tight deadlines, changing priorities, and ambiguity
- Knowledge of web performance, security, and network services a plus
- Experience with AI, self-service, or voice of the customer programs a plus
