At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.
About the Role:
Our Customer Experience team is seeking an Associate Principal Technical Account Manager in the Continental United States (CONUS). In this role you’ll serve as a trusted technical advisor to our federal clients across their entire lifecycle with Dragos. You’ll play a critical role in enabling the adoption, operationalization, and optimization of Dragos solutions — ensuring our customers achieve measurable value from their investment. You’ll work closely with customer stakeholders, security teams, and internal Dragos teams to align technical delivery with business goals and support long-term success. This role requires a blend of deep ICS/OT cybersecurity expertise, strong relationship-building skills, and the ability to translate complex use cases into impactful outcomes. You will serve as the bridge between our platform and the customer’s mission, helping customers improve maturity, mitigate risk, and maximize platform effectiveness.
Responsibilities:
- Serve as the primary technical advocate for assigned customers, supporting onboarding, implementation, and long‑term success with the Dragos platform.
- Guide customers in operationalizing key use cases and integrating Dragos into existing workflows to drive measurable business outcomes.
- Lead regular account reviews, roadmap alignment discussions, and platform optimization efforts to ensure continued value realization.
- Monitor customer health and adoption metrics, proactively identifying risks and supporting get‑well plans for at‑risk or underutilized accounts.
- Partner closely with Customer Success, Support, Product, and Sales teams to ensure a seamless, end‑to‑end customer experience.
- Act as an OT cybersecurity subject matter expert, delivering training, workshops, and executive‑level briefings, with regional travel as needed (up to 30%).
Qualifications:
- 3+ years of experience working in OT environments with practical knowledge of ICS, SCADA, or DCS systems.
- 1+ year of experience in a cybersecurity engineering or SOC role, preferably supporting critical infrastructure environments.
- Strong understanding of ICS/OT cybersecurity concepts, including detection platforms, risk management, and industrial threat scenarios.
- Familiarity with SIEM tools and incident response workflows (e.g., Splunk, QRadar, FortiSIEM, Elastic), along with foundational industrial networking concepts such as SPAN/TAPs, VLANs, and firewalls.
- Proven experience in customer‑facing or post‑sales roles, delivering value‑focused technical support and influencing both technical and business stakeholders.
- Ability to clearly simplify and communicate complex technical concepts to diverse audiences
- Clearance: Active SECRET or TOP SECRET
Compensation:
- Salary: $154,000
- Competitive Equity Package
- Comprehensive Benefits Plan
#LI-BR1 #LI-REMOTE
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
