Senior Strategic Operations Manager

About 1Password:

We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

We are seeking a dynamic and experienced Senior Strategic Operations Manager to lead and oversee our strategic initiatives and operational functions. This role will lead cross-functional initiatives that are critical to 1Password’s growth trajectory, collaborating with senior leaders to achieve business objectives. Leveraging their project management and strategic thinking, the Senior Strategic Operations Manager will guide and mentor team members, driving continuous improvement, and delivering high-quality results that meet or exceed expectations. The ideal candidate will possess exceptional leadership skills, a strategic mindset, and a proven track record of driving operational excellence.

What we're looking for:

• 7-9+ years of experience in strategic operations and/or program management.
• 1-2 years of people management experience is an asset. 
• Proven track record of successfully leading strategic initiatives and driving execution.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication and presentation abilities, with the capacity to influence and collaborate effectively across all levels of the organization.
• Exceptional cross-functional leadership skills.
• Execution mindset and proficiency in project management methodologies and tools.
• Demonstrated growth mindset with thirst for identifying growth opportunities and a knack for identifying and solving ambiguous problems.
• Ability to see the trees and the forest – can thrive in details but also zoom out to see the big picture.
• Consistently seen as the go-to person for programs they lead with a track record for accountability and execution.
• Ability to thrive in ambiguity and change, with a can-do attitude and the belief in the art of the possible, not in the impossible.

What you can expect:

• Develop and implement strategic plans to optimize operational efficiency and drive execution across departments.
• Lead cross-functional teams to execute key strategic initiatives, ensuring alignment with organizational goals.
• Conduct thorough analysis of current processes and identify areas for improvement, proposing innovative solutions to enhance operations.
• Translate high-level objectives into actionable plans and roadmaps and proactively adapt plans to meet evolving business needs.
• Monitor and evaluate performance metrics, providing insights and recommendations to enhance decision-making processes and ensuring recommendations are implemented.
• Identify and communicate to leadership on progress, challenges and opportunities for strategic initiatives.
• Drive change management initiatives by fostering a culture of continuous improvement and innovation.
• Establish and maintain strong relationships with internal stakeholders to ensure operational objectives are met.
• Proactively addresses and resolves conflict to maintain team cohesion and productivity.
• Own and be held accountable for the success of the assigned initiatives.
• This role may have direct reports in the future.

USA-based roles only: The Annual base salary for this role is between $173,000 USD and $235,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The Annual base salary for this role is between $153,000 CAD and $207,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

We believe in the power of remote work, but we also recognize that in-person connection is sometimes important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. Frequency will depend on role and responsibilities, and may include, but is not limited to, annual department-wide offsites, team meetings, and customer/industry events. These events will typically be held in varying locations across Canada and the US.

What we offer:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing

> 👶 Maternity and parental leave top-up programs

> 👟 Wellness spending allowance

> 🏝 Generous PTO policy 

> 💖 Company-wide wellness days off scheduled throughout the year 

> 🧠 Wellness Coach membership

> 🩺 Comprehensive health coverage

 Growth and future 

> 📈 Company equity for all full-time employees

> 💸 Retirement matching program

> 💡 Training budget, 1Password University access, and learning sessions 

> 🔑 Free 1Password account (and friends and family discount!) 

Flexibility and community

> 🤝 Paid volunteer days 

> 🌎 Employee-led DEIB programs and ERGs and ECGs

> 🏠 Fully remote environment

> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.