Senior Staff Engineer, Network Observability

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description:

We’re looking for a(n) Senior Staff Engineer, Network Observability who will take a hands‑on lead role in administering, maintaining, and enhancing TJX’s enterprise network tools portfolio, including DXNetOps, ThousandEyes, NetBrain, and other monitoring platforms. This position gives you the opportunity to drive meaningful impact through tool optimization, automation development, and API/ITSM integrations that elevate the performance of our global network environment. You’ll serve as a trusted expert, providing advanced support and training to operational teams while shaping the future of our observability capabilities. If you thrive on solving complex integration challenges and improving operational efficiency, this role offers both influence and technical depth in a highly dynamic environment.

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
• Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources
• Management Incentive Plan along with a robust Retirement Savings Program
• A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week. 
• Enjoy Associate discounts at our stores, available to you and eligible family members.
• Comprehensive training and development resources designed to help you learn, grow, and succeed.
• Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.

What You’ll Do:

Tool Administration & Maintenance

• Oversee Administration and maintenance of NetOps, Thousand Eyes, NetBrain, NetScout, and enterprise network monitoring platforms
• Perform daily health checks, system monitoring, and performance optimization
• Plan software upgrades, patches, and version control
• Configure and maintain user accounts, roles, permissions, and access controls
• Monitor tool performance metrics and proactively address issues
• Maintain high availability and disaster recovery configurations
• Troubleshoot platform issues and work with vendors on advanced support cases
• Ensure platform security compliance and implement security best practices
• Manage licensing, capacity planning, and resource utilization

Automation & Integration Development

• Develop and maintain automation workflows using Python, PowerShell, and REST APIs
• Build integrations between network tools and ITSM platforms (ServiceNow, Jira)
• Create custom API connectors for data exchange with enterprise systems
• Design and implement automated runbooks for common operational tasks
• Develop data parsers and adapters for new device types and vendors
• Build custom dashboards and visualizations for operational metrics
• Implement CI/CD pipelines for tool configuration management
• Automate reporting and alerting workflows

User Support & Training

• Provide tier 2 technical support to L1 operations team
• Troubleshoot complex user issues with network tools and workflows
• Create and maintain training materials and documentation
• Conduct hands-on training sessions for new features and capabilities
• Develop user guides, quick reference cards, and best practice documents
• Maintain internal knowledge base articles and troubleshooting guides
• Onboard new team members on tool usage and workflows
• Gather user feedback and translate into enhancement requests
• Serve as subject matter expert for tool capabilities

Enhancement Delivery & Projects

• Implement new tool features, modules, and capabilities
• Execute integration projects connecting tools to enterprise platforms
• Deploy configuration changes and updates following change management processes
• Support tool migration and consolidation initiatives
• Test new releases and features in lab environment before production deployment
• Coordinate with vendors on proof-of-concept evaluations
• Participate in tool evaluation and selection processes
• Document implementation procedures and lessons learned

About You:

• Bachelor's degree in Computer Science, Information Technology, Electronics, or related field
• 4-6 years of hands-on network engineering or network operations experience
• Strong experience with Network monitoring tools, Broadcom DXNetOps, Thousand Eyes, Netscout, Grafana, PowerBI
• Working knowledge of packet analysis tools
• Intermediate-level scripting skills: Python (required), PowerShell, Bash, JavaScript
• Strong API integration experience: REST APIs, JSON, XML, authentication methods
• Knowledge of network protocols: TCP/IP, BGP, SDWAN, ADVPN, EIGRP, MPLS
• Experience with multi-vendor network environments: Fortinet, Cisco, Arista, Juniper, Palo Alto, F5
• Familiarity with Git version control and CI/CD practices
• Understanding of SQL/database queries for data extraction and reporting
• Experience with Linux/Unix systems administration

Certifications (Preferred)

• CCNA, CCNP, or equivalent networking certification
• Python certification or demonstrable scripting portfolio
• ITIL Foundation

Posting Details:

• Posting End Date: January 22, 2026

If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

This job posting is for an existing position vacancy within our organization.

TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.

Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

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