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The Senior Retail Specialist manages retail accounts, analyzes data for performance, optimizes strategies for ROI, and mentors junior members.
About Flywheel
Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.
The Opportunity
The Senior Retail Specialist leads a portfolio of retail accounts across multiple eCommerce platforms (Amazon, Walmart, Target, and others). You will drive client success through data analysis, strategic insights, and account management, while mentoring junior team members and making direct impact on client ROI and company growth.
What You Will Do:
- Manage a portfolio of retail accounts and conduct regular strategic reviews to assess performance and recommend investment changes
- Analyze marketplace data to identify trends, opportunities, and actionable recommendations for improving search rankings and sales
- Develop and execute account strategies to maximize client ROI and retention
- Lead new product launches from data aggregation through onboarding
- Optimize product detail pages, metadata, and backend elements
- Monitor item performance, buy box eligibility, and promotional effectiveness
- Prepare and deliver data-driven presentations and insights to clients and stakeholders
- Support promotional planning, deal submission, and execution
- Maintain accuracy and timeliness of internal and external reporting
- Demonstrate mastery of Flywheel tools and serve as a subject matter expert on eCommerce marketplaces
- Identify process improvements, bugs, and escalation needs
- Collaborate with Customer Success, Sales, and Product teams
- Mentor junior team members and share best practices
- Address complex customer issues and resolve blockers to retention
- Maintain consistent, transparent communication with assigned accounts
Who You Are:
- 2-3+ years of eCommerce, client management, or data analysis experience
- Deep familiarity with eCommerce marketplaces (Amazon, Walmart, Target, etc.)
- Strong data analysis skills with ability to translate insights into compelling stories
- Advanced Excel and PowerPoint proficiency
- Excellent communication and presentation skills with strong professional presence
- Proactive, detail-oriented, and solution-focused
- Collaborative team player who enjoys mentoring and sharing expertise
- Curious learner with desire to develop expertise in eCommerce strategy, merchandising, and data analysis
- Ability to quickly learn new tools and adapt to fast-paced environments
Working at Flywheel
The Interview Process:We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
- We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
- Flexible vacation time
- Great learning and development opportunities
- Benefits that help you live your best life
- Parental leave and benefits
- Volunteering opportunities
- If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
- So you know: The hired candidate will be required to complete a background check
- Learn more about us here: Life at Flywheel
Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.
Inclusive WorkforceFlywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at [email protected] so that we can support you.
For more information about what data we collect and how we use it, please refer to our Privacy Policy.
We leverage AI technology to streamline our hiring workflow, though all candidate decisions are made by our Talent Acquisition Team
IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.
Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms.
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Top Skills
Ecommerce Platforms
Excel
PowerPoint
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