Senior Specialist, Global Contingent Workforce

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting to the Director, Global Contingent Workforce Program, this role is responsible for driving the development and continuous improvement of the global contingent workforce program, policies, practices and procedures and the design and integration of the program into broader workforce/HR and business strategy initiatives. The role requires partnering with internal (e.g., procurement, finance, Talent Acquisition, HRSS, HRBPs, legal) and external (e.g., MSP, suppliers, vendors, other organizations) stakeholders to deliver a seamless contingent workforce experience. This role is a deep subject matter expert in contingent workforce management and is responsible for designing, driving optimization and utilization of contingent workers across Sun Life, as well as proactively managing the risk and compliance of the global program.

Key Accountabilities:

With a focus on program effectiveness –

• Support the strategy and vision, and define the processes, policies, tools/technology, and data to manage the global Contingent Workforce Program

• Drive the development and continuous improvement of the global program, policies, practices and procedures

• Track & evaluate risk mitigation controls and program compliance

• Support the implementation of robust governance, risk management, and compliance frameworks to ensure adherence to all applicable labor laws, regulations, and company policies

• Monitor industry trends and best practices in contingent workforce management, identifying, presenting opportunities and recommendations to enhance the program's effectiveness and further executing upon approval

• Oversee and manage vendors and contracting globally; ensure MSP & VMS performance (consistency, policy adherence and KPI/SLA accountability)

• Monitor success of the program by analyzing key metrics (SLAs) and performance indicators (KPIs) related to the contingent workforce program, providing insights and recommendations for improvement

• Respond to inquiries that require deep subject matter expertise

• Oversee the delivery / operational and day-to-day activities required to support at the regional level

• Oversees global program goals and responsible for financial program reporting

• Support the development and implementation of a global Contingent Workforce Program strategy, model and process that aligns with Sun Life Talent and Culture strategy

• Partner with internal stakeholders, such as Talent Acquisition, HRSS, Procurement, Legal, and Finance, to ensure the program's success and alignment with organizational goals and Program Strategy

• Partner with business units and regional team members to address unique contingent workforce needs and help drive strategy, compliance, and education for the contingent workforce program, leveraging global COE frameworks

• Support the design and oversee the end-to-end process of contingent workforce management, including job requisitions, work orders, onboarding, performance management, and offboarding

• Ensure alignment between global and regional; adapt global program to support regional needs as required (e.g., tools and templates)

 Key Skills:

• In-depth knowledge and experience in contingent workforce management, including understanding of different engagement models, worker classifications, and legal considerations

• Experience with designing, managing and implementing global contingent workforce programs is preferred

• Strong operational and delivery skills to effectively plan, execute, and support the implementation and sustainment of the Contingent Workforce Program

• Strong understanding of relevant regulations, labour lags and compliance requirements in North America

• Excellent communication and interpersonal skills to collaborate with internal stakeholders, external vendors, and contingent workers

• Build relationships, collaborate, explain concepts in a simple and concise way, and influence outcomes

• Analytical mindset with the ability to interpret data and metrics to drive informed decision-making and continuous improvement

• Ability to navigate ambiguity and adapt to changing priorities in a fast-paced and dynamic environment

• Strong leadership and influencing skills to drive organizational-wide adoption of the Contingent Workforce Program

• Continuous improvement mindset to evolve and support the implementation of the Contingent Workforce strategy

• Biase for action with passion to challenge the status quo

• Results-oriented and able to deliver outcomes while empowering the working team

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

Qualifications:

• 5-7 years experience managing a contingent workforce management program (in-house) or as a vendor

• Proven track record of developing and implementing contingent workforce strategies and initiatives (MSP, VMS, program roll out), ideally in a global capacity

• Strong knowledge of regulatory requirements, industry standards, and best practices

• Experience with vendor management responsibilities including technology solutions and service providers (VMS, MSP, etc.) and supplier management

• Excellent leadership, communication, and organizational management skills

• Ability to work in a fast-paced environment and adapt to changing priorities

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

• We’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®,  for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-NB1

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

78,000/78 000 - 128,000/128 000

Job Category:

Human Resources

Posting End Date:

09/03/2025