Senior Software Engineer - Big Data

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Overview:
Join the Genesys Cloud Analytics platform team to build cutting-edge solutions that power data-driven decisions impacting millions of users globally. As a Data Engineer in Canada, you will collaborate with software engineers, product managers, and data scientists to develop, operationalize, and maintain big data products that enhance customer experience. Your work will drive the architecture and performance of our platform, using vast datasets to deliver valuable insights.

Key Responsibilities:

• Develop and deploy highly available, fault-tolerant software to improve Genesys Cloud Analytics platform features, reliability, and performance.

• Design and maintain scalable big data pipelines on AWS using tools like EMR and Airflow.

• Collaborate with engineering teams to resolve pain points and advocate for best practices.

• Partner with cross-functional teams to transform vague requirements into operational tools and services.

• Architect efficient, scalable solutions for data ingestion, storage, and aggregation to support a variety of applications.

• Build reusable tooling to enable rapid development of self-service data pipelines for other engineers.

• Deploy and automate large-scale global systems in AWS, ensuring robust monitoring and reliability.

• Troubleshoot and resolve production issues in real-time as necessary.

What We’re Looking For:

• Strong engineering background with a focus on designing software systems from scratch.

• Proficiency in Java, Python, or similar programming languages.

• Experience working with web-scale data, distributed systems, and cloud infrastructures like AWS.

• Product-oriented mindset, energized by building highly utilized tools and systems.

• Expertise in distributed systems, microservices architecture, and big data technologies like Spark and Hadoop.

• Hands-on experience with data pipeline orchestration tools like Airflow.

• Knowledge of AWS services and tools for infrastructure automation (CI/CD, scaling, testing).

• Passion for automation and infrastructure-as-code practices (Packer, Ansible).

Technologies We Use:

• Java and Python for development.

• AWS for cloud infrastructure.

• CI/CD for automation, testing, and scaling.

• Hadoop, Hive, Spark for batch processing.

• Airflow for orchestration.

• Druid, DynamoDB, Elasticsearch, Presto, and S3 for data storage and querying.

Why Join Us?

• Comprehensive Medical Coverage: Supplemental to Canada government benefits, ensuring enhanced healthcare for you and your family.

• Retirement Savings Plan: Generous company contributions to help secure your financial future.

• Paid Time Off: Competitive vacation and personal time off policies to support work-life balance.

• Flexible Work Arrangements: Options for remote work and flexible schedules.

• Learning and Development: Opportunities for continuous learning and career growth.

• Parental Leave: Paid leave for new parents to support family needs.

• Wellness Programs and Employee Assistance: Initiatives promoting physical and mental well-being, including access to confidential counseling services.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.