Senior Site Reliability Engineer (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Senior Site Reliability Engineer is responsible for the design, implementation and operational support of the technical infrastructure for strategic Broadridge applications and services.
 

Key Job Functions/Responsibilities:

• Work within and across teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies.

• Translate business requirements into technical designs, considering automation, availability, performance, scale and cost.

• Ensure technical & security best practices along with Broadridge standards are adhered to in the design of technical infrastructure

• Participate in technical design sessions and works closely with multiple teams, including application development teams, infrastructure teams, vendors, and clients, if needed, to review the infrastructure designs for new projects.

• Deliver high quality technical infrastructure, on-time, following Broadridge processes.

• Automate the implementation and operational support of the infrastructure.

• Provide estimates of all priority and non-priority projects along with recommended scope or schedule changes based on capacity and unforeseen challenges.

• Participate in technical implementation to ensure the quality of the infrastructure, automation and the overall productivity of the SRE (Service Reliability Engineering) team.

• Track Service Level Indicators (SLI) to ensure the health of technical infrastructure and Broadridge services.

• Troubleshoot production issues affecting Broadridge services as needed, taking appropriate corrective actions.

• Conduct preventative maintenance to ensure capacity, scaling, security and availability of Broadridge services.

• Understand dependencies between infrastructure components, vendor software, custom software and other parts of the processing stack that support Broadridge Services

• Collaborate with peers and other technical teams, such as development teams, architecture, database teams, storage teams, server teams, security teams to prevent and shorten production incidents.

• Define Service Level Objectives (SLOs) for Broadridge Services

• Implement additional operational improvements for automation, monitoring and incident management to increase the reliability of Broadridge services.

• Guide more junior associates through established processes.

Basic Skill Level Requirements

Education:

• Bachelor’s degree in computer science, computer engineering, or in a related field.

Experience and Skills:

• 6-8+ years of experience with commercial service infrastructure at both a software and infrastructure level

• Hands-on experience with common AWS services.

• Functional skills – System Design and Architecture, DevOps / Deployment automation, Troubleshooting, Service Monitoring.

• Passionate teammate who understands and respects personal & cultural differences

• Ability to work under pressure and be highly adaptable

• Strong written and communications skills for collaboration with various teams and upper management

• Solid analytical skills, especially in area of translating business requirements into technical design – with a continuous focus on aligning technical roadmap with the immediate and long-term Business strategy

• Able to adapt and embrace change and support business strategy and vision.

• Knowledge of next-generation design patterns/architecture like micro-services, layered pattern, cloud.

• Strong aptitude for learning new skills and new technologies.

Tools:

• 5-7+ years of experience within a programming and application system environment, with solid experience and a working knowledge in the following technologies:

  • OS: Linux, Windows

  • Automation: Terraform, Bladelogic, Chef, Jenkins, Ansible

  • Cloud: AWS (must-have), Azure

  • Scripting: Powershell, Perl, Shell Scripts, Python

Recruitment Process

Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have. 

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Employment verification

• Education verification

• Credit inquiry

• Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. 

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

#LI-TN1 LI-Hybrid

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.