Senior Salesforce Site Reliability Engineer

Description
The Role:
As a Salesforce Site Reliability Engineer (SRE) at General Motors, you will be an integral part of an agile team dedicated to enhancing, building, and delivering trusted, market-leading technology solutions on the Force.com platform. You will play a critical role in ensuring the stability, scalability, and reliability of Salesforce environments that support key business operations across the enterprise.
As a core technology contributor, you will design and implement robust CI/CD pipelines, automate deployment processes, and improve system observability to maintain seamless performance across complex Salesforce ecosystems. The ideal candidate will have a strong background in Salesforce administration, DevOps, and cloud observability, with the ability to troubleshoot and resolve incidents in high-paced environments while driving continuous improvement and operational excellence.
This role requires a problem solver and collaborator who can work across development, infrastructure, and support teams to deliver resilient and efficient Salesforce solutions that align with GM's commitment to innovation, reliability, and customer success.
Digital Products Engineering (DPE) Commerce enables commerce between General Motors, GM Dealers, and Consumers. From online vehicle shopping to service scheduling to buying parts, accessories, and digital experiences, DPE Commerce focuses on every phase of commerce.
What You Will Do:

• Work in a fast-paced environment partnering with business, technology, and platform teams to ensure reliability, performance, and scalability of Salesforce systems.
• Monitor, troubleshoot, and resolve incidents in Salesforce and integrated systems, ensuring minimal downtime and timely communication to stakeholders.
• Responsible for maintaining, automating, and enhancing CI/CD pipelines using Copado and other DevOps tools.
• Analyze and resolve code conflicts, reviewing Apex classes, triggers, and metadata deployments to ensure smooth and error-free releases.
• Use SOQL and Salesforce Developer Console for debugging, performance optimization, and data validation.
• Manage and optimize user permissions, profiles, roles, and personas, ensuring secure and compliant access control.
• Develop and maintain monitoring and observability dashboards, with an emphasis on proactive alerting and system reliability.
• Support and collaborate on incident response, root cause analysis, and implement long-term corrective actions.
• Integrate Salesforce with Event Hub and other enterprise systems, ensuring seamless event-driven communication.
• Collaborate with MuleSoft integration teams to design, test, and monitor data flows across systems.
• Analyze logs, telemetry, and metrics to identify patterns and opportunities for automation or optimization.
• Partner with engineering and business teams to drive reliability engineering best practices, capacity planning, and performance tuning.
• Document procedures, incident resolutions, and system runbooks to promote knowledge sharing and consistency.
• Stay current on Salesforce platform releases, observability frameworks, and emerging reliability engineering practices.

Your skills and abilities (Required Qualifications):

• 5+ years of experience supporting and engineering Salesforce platforms with a focus on reliability, performance, and automation.
• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field.
• Strong understanding of Salesforce architecture, Sales Cloud, Service Cloud, Communities, and Force.com platform.
• Proficiency in SOQL, Apex, and Salesforce metadata management.
• Hands-on experience with Copado or equivalent CI/CD and DevOps tools.
• Demonstrated ability to troubleshoot, triage, and resolve incidents under pressure in a dynamic production environment.
• Familiarity with Event Hub, MuleSoft, and integration troubleshooting.
• Experience using observability tools such as Mulesoft Logs, Datadog, to monitor system health and performance.
• Strong understanding of Salesforce security models, including profiles, permission sets, and role hierarchies.
• Excellent analytical, communication, and collaboration skills with a proactive, ownership-driven mindset.

What will give you a competitive edge (Preferred Qualifications):

• Salesforce certifications such as Administrator, Platform Developer I/II, DevOps Center Specialist, or Copado Certified Developer.
• Experience with REST/SOAP Web Services, API integration, and asynchronous processing.
• Exposure to AWS, Azure, or other cloud environments.
• Familiarity with SQL, data modeling, and system monitoring frameworks.
• Experience working in Agile and DevOps environments with an automation-first mindset.
• Strong observability and SRE mindset - continuously improving monitoring, reliability, and incident response processes.
• Excellent time management, prioritization, and leadership skills with the ability to adapt to evolving business needs.

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
This job may be eligible for relocation benefits.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.