Senior Sales Engineer

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

The Senior Sales Engineer plays an integral part in the sales cycle and is responsible for assisting the Sales Organization with technical questions presenting our platform and establishing confidence in Feedonomics technology. To accomplish this, the Senior Sales Engineer must be able to identify and understand a prospect or client’s technical business requirements and whether those can be solved by Feedonomics. The Senior Sales Engineer will have an active role in scoping escalations. 

• Escalation for RFPI/RFI, Vendor Assessment, Security Questionnaires, and all applicable documents.

• Participate in all stages of the midmarket, strategic sales, and enterprise business development lifecycle, including: 

  • Provide technical input on discovery calls 

  • Give in-depth demonstrations of the Feedonomics platform

  • Prepare and showcase custom demos and data setups

• Responsible for managing customer escalations

• Project manage and present custom demonstrations

• Review technical details with final decision-makers at the end of the sales cycle

• Collaborate cross-functionally to ensure that newly released features are understood and continue to strengthen our value proposition

• Document all customer questions to ensure immediate follow-up on all outstanding issues

• Creating internal and external technical documentation surrounding the Sales Engineering process and communicating technical requirements to operation teams

• Put together training on new features and products we support for the Sales Engineer team (and potentially the Sales team)

• Travel as needed to conferences or client meetings

• Understand competitive positioning and be effective in differentiating Feedonomics

• Participate in all team activities (weekly all sales meetings, sales cafe, sales dojo, sales engineering meeting, sales summits, etc)

• Escalation for Sales Engineer - Tier 1&2 

• 5+ years of experience in a client-facing technical role (Sales engineering, technical account management etc) 

• Experience working in an e-commerce and technical environment supporting high volume, transactional applications, and data transformation/exchange

• Proficient in adapting to new software tools and environments

• Understanding of advertising channels, marketplaces, and web stores such as Amazon, eBay, Magento, Shopify, etc.

• Technical working knowledge of API integrations 

• Master Communicator - You possess strong verbal, presentation, written, listening, and organizational skills 

• Problem Solver - You’re adept at using critical thinking to assess and solution for prospects with low to moderate levels of sophistication and complexity

• Effective Prioritizer - You effectively manage your workload and prioritize activities

• Driven - You are energetic, self-starting, and have a sense of urgency and passion for winning

• Thoughtful - You anticipate where potential issues are and plan your approach accordingly

• Collaborative - You  collaborate readily and easily and are able to motivate multiple groups toward accomplishing a task

• Solution-Oriented - Ability to identify and creatively solve complex problems, including matters related to systems and sales processes.

• Analytical - High degree of business acumen 

• Bachelor's degree required

(Pay Transparency Range: $127,000-$215,000)

The national base salary range for this role is posted above in this job post.

Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

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Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

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