Leads pharmacovigilance workflow expertise for Veeva Falcon, advising product and engineering teams on safety case processing, reconciliation, AI calibration, and compliance. Translates PV industry trends into automation strategies, engages early adopter customers, and develops complex scenarios to stress-test platform capabilities. Bridges hands-on drug safety operations with technical product development and executive customer engagement.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
We are looking for an experienced pharmacovigilance professional to serve as our Senior Safety Domain Expert for Veeva Falcon. In this role, you will bridge hands-on case processing execution with high-level strategic vision for the future of PV Operations, directly shaping next-generation AI and automation tools. You will spend your days collaborating with our internal technical teams and external early adopters, acting as the definitive "Voice of the Customer" to ensure our platform delivers flawless safety automation.
What You'll Do
- End-to-End Workflow Guidance: Advise product and engineering teams on the detailed steps of safety case intake, triage, validation, and advanced data reconciliation workflows
- AI Calibration & Verification: Actively review, evaluate, and verify AI-driven platform outputs across case intake and processing steps to ensure maximum precision, accuracy, and safety compliance
- Strategic PV Ops Vision: Translate macro industry trends and operational shifts in PV into actionable platform capabilities and long-term automation strategies
- Early Adopter Engagement: Interact directly with PV leads and processing specialists at early adopter organizations, translating their feedback into actionable platform enhancements
- Stress-Test Scenario Building: Map out highly complex, multi-variable safety case scenarios to rigorously evaluate and calibrate the platform's reasoning boundaries
Requirements
- 5+ years of active experience in Pharmacovigilance / Drug Safety Operations
- Deep tactical understanding of day-to-day case processing workflows, intake, validation criteria, database reconciliation, and global expedited reporting timelines
- Strategic PV Operations expertise with a clear vision of how PV operating models are evolving toward automation and digital transformation
- Demonstrated AI experience, including active involvement with AI-driven software, automated workflow tools, agentic AI, or machine learning applications in pharmacovigilance or life sciences
- Strong ability to bridge PV operational knowledge with technical product teams and present confidently to executive customers
Nice to Have
- Prior experience contributing to the design, implementation, or user-acceptance testing (UAT) of automated pharmacovigilance intake solutions
Interviewing with Veeva
- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- PTO and company-paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $130,000 - $180,000 CAD
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Veeva Toronto, Ontario, CAN Office
36 Toronto St Suite 400, Toronto, ON, Canada, M5C 2C5
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